Planning, Senior Support

Southern California Edison•Tulare, CA

5d•Hybrid

About The Position

The Planning, Senior Support role at Southern California Edison coordinates project planning and design activities that support a safe, reliable electric grid and infrastructure improvements. The position serves as a central contact for Planning, facilitates communication among customers and internal partners, supports service-request intake, and coordinates document routing, approvals, and project records. It also assists with work-order scheduling, billing and contract packages, reporting, office logistics, and data-quality checks. The role requires careful handling of physical, financial, cybersecurity, customer, proprietary, medical, and other sensitive information. The position is hybrid, with reporting days at an SCE facility and remote work on remaining days; the specific arrangement will be discussed during the interview and may change based on business needs. Employees are generally required to work and reside in California. The position offers an option of a 9/80 alternate work schedule or a 40-hour, five-day workweek and requires testing for applicants who advance in the selection process.

Requirements

One or more years of experience in an analytical role.
Experience with customer service, computer software, online applications, office equipment, and filing systems.

Nice To Haves

Experience working in the electric utility industry.
Experience with SAP, SharePoint, and Adobe Acrobat.
Experience with MS Office Suite, including Word, Excel, Outlook, and PowerPoint.
Experience with AutoCAD and Auto Desk Utility Design (AUD).
Experience with Design Manager (DM).
Experience with customer service.

Responsibilities

Serve as the Single Point of Contact for Planning by managing inboxes, mail, task logs, SharePoint updates, Teams messages, incoming calls, customer walk-ins, front gate and door access, project tracker entries, system notes, and documentation links.
Facilitate communication between customers, planners, project managers, leadership, and cross-functional partners; support intake of new customer requests and assign Service Requests.
Coordinate DocuSign routes, approvals, status tracking, and follow-up notifications.
Review customer and project manager submittals for completeness; assign planner and designer resources; obtain structure information, SAP data, maps, and system details.
Create and process service requests and planner files from PIF/scope packages, preserving chain-of-custody documentation.
Upload finalized documents and ensure proper SharePoint archiving.
Split, package, schedule, and validate Work Orders for construction, inspection, and rotation planning; support short-cycle, same-day, and disconnect/reconnect scheduling.
Create and route bills, invoices, and contract packages; manage service orders; submit lock ring removals and track city inspections.
Generate weekly, bi-weekly, and ad-hoc reports; validate data quality and resolve system or contract exceptions.
Support office logistics, including supply ordering, business cards, hotel bookings, vehicle assignments, facility and IT requests, and general office maintenance.
Protect company physical, financial, and cybersecurity assets, and properly access and manage private customer data, proprietary information, confidential medical records, and other sensitive information.