Planning & Operations Specialist

CARING HANDS & MORE LLC•Iowa City, IA

11d•Onsite

About The Position

As the Planning & Operations Specialist, you will support daily administrative and operational functions. This position will focus on intake and referrals while ensuring accurate documentation, efficient coordination of processes, and consistent communication with internal teams and external partners. The ideal candidate is detail-oriented, proactive, and able to work independently while managing multiple priorities.

Requirements

At least 18 years of age
Minimum of a High School Diploma or GED
2–5 years of experience in administrative, coordination, or operations roles
Strong organizational and time management skills
Excellent written and verbal communication skills
Proficiency in Microsoft Office (Outlook, Word, Excel)
Experience working with electronic health record (EHR) systems or similar platforms
Knowledge of Medicaid HCBS and SCL services
Ability to maintain confidentiality and handle sensitive information

Nice To Haves

Experience in human services or healthcare settings
Familiarity with HCBS documentation and compliance requirements
Experience working with external stakeholders such as case managers and guardians
Experience with systems such as Therap or similar platforms

Responsibilities

Assist with coordination of referrals, intakes, and service initiation processes
Maintain accurate records and ensure documentation meets required standards
Monitor workflows, timelines, and required actions to support efficient operations
Communicate with case managers, guardians, and other external partners
Support organization of electronic and physical filing systems
Assist with audits, reporting, and process improvement efforts
Provide administrative and operational support across departments