Planning and Strategic Initiatives - Coordinator

Windsor-Essex County Health Unit•Windsor, ON

10d•Hybrid

About The Position

The Performance Improvement & Accountability Coordinator reports directly to the Manager of Planning and Strategic Initiatives and supports the management team. The Performance Improvement & Accountability Coordinator will ensure the development and support of an organizational quality and performance improvement program (including ongoing measurement and evaluation) to increase efficiency, ensure quality of client care, and enact improvements to organizational approaches. The Performance Improvement & Accountability Coordinator has a key role working with multiple teams and leadership to develop, execute, and complete selected improvement projects. A key element of the position’s accountability includes leading the development, implementation, and maintenance of performance improvement policies and procedures across the organization. This includes a focus on organizational approaches to privacy, records management, risk management, performance management, and planning. This position requires an ability to evaluate compliance, quality, and proactively identify/recommend potential improvements based upon results. This position supports the ongoing operations of the Windsor-Essex County Health Unit.

Requirements

Master’s Degree from an accredited University in Business, Public Health, Health Administration, Health Informatics or related degree with proof that it provides the required knowledge, skills, and abilities listed for this position
Minimum two years’ experience working in quality control, risk analysis, performance improvement, planning, privacy, records management
Ability to analyze complex data and communicate effectively to multiple audiences
Strong understanding of methods and tools of evaluation and ability to create and implement complex models for ongoing performance improvement
Solve complex problems and develop solutions
Handle multiple projects of a confidential and sensitive nature that has the potential for discipline
Communicate effectively, both orally and in writing
Establish effective working relationships with management, employees, employee representatives, and the public representing diverse cultures and backgrounds
Treat WECHU employees, representatives of outside agencies, and members of the public with courtesy and respect
Exercise appropriate judgment in answering questions and releasing information; analyze and project consequences of decisions and/or recommendations
Communicate effectively with a variety of individuals representing diverse cultures and backgrounds and function calmly in situations which require a high degree of sensitivity, tact, and diplomacy
Proficiency with current computer applications (examples: Microsoft Office Suite), social media platforms, and data analysis software (examples: SAS, SPSS, Stata, R) and survey tools (examples: CheckMarket, Qualtrix, Lime Surveys)
Immunizations and TB screening as per WECHU policies
Satisfactory vulnerable sector police clearance
A valid Ontario Driver’s Licence, access to a reliable motor vehicle during working hours, and 2 million dollars in liability insurance

Nice To Haves

Previous experience working in a health care setting an asset

Responsibilities

Develop, coordinate, and aid in monitoring of accountability indicators for identified departments as directed by the divisional directors
Run complex and sensitive queries in databases to support Continuous Quality Improvement and team performance
Create systems and procedures for the ongoing reporting and monitoring of quality and accountability measures to assist programs to achieve and maintain standards
Provides direction and support to other health unit staff on a project basis
Designs, develops, implements, and analyzes results of evaluation tools for ongoing quality improvement
Provides training and support when required
Identifies quality improvement processes, methods, systems and analysis, using best practice approaches and evidence informed decision making
Assists in the implementation of department and/or organizational quality improvement processes, including approaches to assess the efficacy of implementation
Analyzes data to inform recommendations and decision-making
Conducts planning activities and coordinates projects related to performance improvement (e.g. requirements gathering, gap-fit assessment, implementation of appropriate technology, return on investment analyses, budget monitoring)
Drafts and revises related program plans, policies, and procedures
Develops, implements, and supports organizational approaches to privacy and research ethics
Develops implementation plans and procedures for system audits
Supports auditing procedures and reporting
Develops, implements, and supports organizational approaches to records management
Develops, implements, and supports organizational approaches to risk analysis and risk management
Develops, implements, and supports organizational approaches to planning
Develops and supports departmental and organizational approaches to healthy public policy and equity planning strategies
Supports organizational approaches to strategic plan development and implementation
Develops, implements, and supports organizational approaches to continuous quality improvement and performance management