Wave Planner

NewCold•Lebanon, IN

About The Position

NewCold Lebanon, IN is a cold-chain logistics service provider focused on developing and operating large, highly automated cold stores. The company provides advanced logistics services to leading food companies and uses technology to handle food responsibly and support food safety sustainably. The Planner/Workflow Planner/Wave Planner controls and coordinates activities associated with receiving and dispatching goods in accordance with customer requirements, standards, and service levels. The role supports timely, accurate order handling and efficient workflows across the warehouse and automated logistics installation. It also helps develop a professional site culture aligned with company values and promotes a positive attitude toward Health & Safety. The position works with customers, carriers, warehouse colleagues, the Shift Leader, and the Operator to meet delivery requirements, address quality and service issues, and maintain smooth product flow. Additional duties include assisting the operation as needed, supporting colleagues, maintaining a clean work environment, and identifying opportunities for improvement. Training is provided, and the role may require training at other facilities.

Requirements

High school degree; AA degree or equivalent level of training is also listed.
At least 2 years of experience in planning and operations.
At least 3 years of experience with Microsoft Office Suite programs, including Word, Excel, and Outlook.
Experience with SharePoint.
At least intermediate computer proficiency.
Positive attitude and ability to train at other facilities.

Responsibilities

Control and coordinate activities associated with receiving and dispatching goods in line with customer requirements, standards, and service levels.
Ensure customer orders are received and dispatched according to customer and company guidelines and procedures.
Meet customer and company targets and KPIs for service and quality by handling inbound and outbound orders in a timely manner.
Use the systems as agreed and manage customer quality issues relating to service and stock.
Work with customers and carriers to achieve customer delivery requirements.
Coordinate with the Shift Leader and Operator to support efficient workflows across warehouse activities.
Ensure customer orders are received and entered into the system.
Work with carrier representatives and the warehouse team to support prompt and accurate loading and unloading.
Ensure picking, loading, and unloading activities are completed in a timely manner.
Use systems efficiently to maintain smooth product flow in and out of the high bay.
Follow procedures to maintain product quality in line with customer requirements, including temperature and damage requirements.
Communicate deviations from processes, quality issues, service issues, or risks of failure to customers, carriers, and the in-house team.
Provide agreed reporting and communication to customers.
Assist the site operation and colleagues with tasks as required.
Help maintain a clean and tidy work environment.
Continuously look for opportunities to improve operations.
Help foster a professional site culture aligned with company values and support a positive attitude toward Health & Safety.