Planner I

BioMerieux • Salt Lake City, UT

1d • Hybrid

About The Position

The Planner I is responsible for coordinating and scheduling field service activities to support the efficient delivery of preventive maintenance, repairs, installations, and upgrades. This position serves as a key point of coordination between customers, field service personnel, and internal teams by managing service schedules, facilitating communications, and maintaining accurate service records. The Planner 1 applies established planning and dispatch processes to balance customer needs, resource availability, and service commitments while supporting operational performance objectives and customer satisfaction.

Requirements

• High School Diploma, GED or equivalent.
• 2+ years of related experience in one or more of the following areas: Customer service coordination, Scheduling or dispatching field personnel, Service appointment management, Call center or customer support operations, Logistics, planning, or service administration.
• Experience with negotiation, analyzing data, maintaining scheduling to customer needs.
• Experience managing multiple competing activities and deadlines.
• Consistently upholds and reflects the core ethical principles and values that bioMérieux promotes.
• Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy.
• Manage and meet competing deadlines, requiring careful prioritization and time management to ensure all tasks are completed on time.
• Practicing time management to allocate tasks, balance priorities, and meet deadlines efficiently.
• Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity.
• Troubleshooting issues to identify and resolve problems efficiently.
• Effectively deal with ambiguity requiring adaptability, critical thinking, and proactive communication to navigate situations with limited details.
• Informing others by sharing clear, timely information to ensure alignment.
• Effective written and verbal communication skills.
• Intermediate skill in MS Office tools to include but not limited to Outlook, Teams, Word, and Excel.

Nice To Haves

• Associates degree preferred.
• Experience coordinating customer communications and scheduling activities in a fast-paced service environment.
• Experience communicating effectively with customers and field personnel to coordinate service activities and resolve routine scheduling issues.
• Experience with CRM (Salesforce) and/or ERP (preferably Salesforce) or other information systems software.
• Experience with thinking strategically, presenting, and articulating direction and strategies, and acting as a change agent by solving operational gaps needed to achieve the departmental and organizational strategic plans.

Responsibilities

• Review incoming service requests and schedule field service activities based on established priorities, customer commitments, and resource availability.
• Coordinate customer communications by confirming appointments, providing schedule updates, and documenting service-related information.
• Assign and communicate work orders to field service personnel based on availability, geographic coverage, and standard service requirements.
• Maintain daily and weekly service schedules, making routine adjustments to support service delivery commitments.
• Monitor open work orders and follow up on pending activities to support timely completion of preventive maintenance, repairs, installations, and upgrades.
• Coordinate with field service personnel, Customer Support Operations, and internal stakeholders to support accurate execution of service activities.
• Identify routine scheduling conflicts, resource constraints, or service delays and escalate issues to senior planners or leadership as appropriate.
• Assist with monitoring field service workload distribution, schedule adherence, and resource utilization within assigned territories.
• Support identification of required parts, materials, and equipment needed for scheduled service activities.
• Maintain accurate scheduling records, service documentation, and data within service management systems.
• Assist with tracking and reporting key performance indicators such as on-time preventive maintenance, on-time repair arrival, and schedule compliance.
• Perform all work in compliance with company quality procedures and standards.
• Perform other duties as assigned.

Benefits

• A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options
• Company-Provided Life and Accidental Death Insurance
• Short and Long-Term Disability Insurance
• Retirement Plan including a generous non-discretionary employer contribution and employer match.
• Adoption Assistance
• Wellness Programs
• Employee Assistance Program
• Commuter Benefits
• Various voluntary benefit offerings
• Discount programs
• Parental leaves

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED