Planner, Equipment

CONA Services•Brampton, ON

8d•Hybrid

About The Position

Coke Canada Bottling is Canada’s Local Bottler, a Canadian, family-owned business that makes, distributes, merchandises, and sells beverages. With over 6,000 diverse employees coast-to-coast, operating in every province through 50+ sales and distribution centres, and five manufacturing facilities. The company aims to be the leading beverage partner in Canada, creating a better future and delivering optimism by bringing sustainable value to its employees, customers, consumers, and communities. The Equipment Planner role, reporting to the Supervisor, Equipment Services Operations, involves reviewing work orders, scheduling and dispatching calls for Cooler Movers, Fountain Installers, and Field Technicians. The planner is also responsible for maintaining an accurate customer database, monitoring volume, and executing plans to meet customer expectations for local customers. This role requires excellent communication skills for collaboration with department Managers, Field Service Supervisors, Account Coordinators, Sales, and Customers.

Requirements

High School Diploma or GED required
Strong communication skills by email, phone, in person
Proficient in Microsoft Office products; Outlook, Excel, Word, Teams etc.
Ability to problem-solve and multi-task
Strong time management skills
Can work independently and in a team setting

Nice To Haves

1+ years of customer service experience
Knowledge of Canadian geography
Operations/logistics experience
SAP and Salesforce experience

Responsibilities

Oversee the dispatching of planned equipment service calls
Monitor the Dispatch Grid to ensure productivity and efficiency
Maximize delivery efficiencies and driver safety through proper load distribution
Select outlets for service based on standard scheduling guidelines and include local considerations (Collective Bargaining Agreement) in Technician workday
Accurately process and schedule Customer Service Tickets within designated milestones
Receive inbound emails and calls from the Technician or Field Service Supervisor
Handle customer escalations, providing resolutions to the customer
Handle inbound customer calls for movement requests
Perform customer readiness for equipment installations
Review equipment move orders to ensure accurate information and all required documents have been submitted (EPA)
Act as a contact between internal stakeholders (Sales, Customer Ops., MRC, FSV, and Field Service) for escalations and investigation
Report on equipment and service activities and other functional areas
Oversee equipment service projects and initiatives
Create Purchase Orders (POs) in SAP