Planned Activity Specialist

Roche • Indianapolis, IN

2d • Onsite

About The Position

This position serves as a resource for the technical maintenance and installation of Roche products for assigned product lines. Performs on-site preventative maintenance, installation, and technical updates (TSB’s) on company product(s). Diagnoses mechanical, hardware, software and system failure, using established procedures as necessary when performing preventative maintenance, installation, technical updates (TSB’s) activities, and routine reagent conversions. Documents all activity in a manner compliant with company’s quality procedures. Requires specific training and certification. May adapt procedures, processes, tools equipment and techniques to meet the more complex requirements of the position. Duties are generally routine but may include non-routine tasks. Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.

Requirements

• High school diploma and 2 years of technical school or equivalent military training or equivalent work experience
• 2 years of experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking or equivalent level of competency attained through appropriate training curriculum OR a Bachelor’s degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field.

Nice To Haves

• Good written/verbal communication, organization and prioritization skills.
• Knowledge of electronics, electro-mechanical systems, and information technology.
• Knowledge of basic chemistry.
• Effective customer service skills, which includes a positive attitude and helpful customer interaction.
• Applies industry acceptable practices and procedures to install, and maintain, Roche Diagnostics equipment.

Responsibilities

• Performs on-site preventative maintenance, installation, and technical updates (TSB’s) on company product(s).
• Diagnoses mechanical, hardware, software and system failure, using established procedures as necessary when performing preventative maintenance, installation, technical updates (TSB’s) activities, and routine reagent conversions.
• Documents all activity in a manner compliant with company’s quality procedures.
• May adapt procedures, processes, tools equipment and techniques to meet the more complex requirements of the position.
• Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.
• Schedules and performs preventative maintenance, modifications and conversions as required per department policy.
• Responsible for ensuring and maximizing customer satisfaction with Roche equipment and related products.
• Promotes effective, positive, and productive communication among team to ensure and maximize satisfaction of customer base.
• Completes and documents all service and customer account related reports, updates, and emails in a timely and professional manner, compliant to all company quality procedures and guidelines.
• Maintains expenses within departmental guidelines and controls inventory and all company property.

Benefits

• Discretionary annual bonus may be available based on individual and Company performance.
• Benefits detailed at the link provided below. https://roche.ehr.com/default.ashx?CLASSNAME=splash

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED