Planned Activity Specialist

Roche•Indianapolis, IN

3d•$55,900 - $103,700•Onsite

About The Position

At Roche, we foster a culture where individuality is embraced, personal expression is encouraged, and genuine connections are valued. We are a research-focused healthcare company dedicated to discovering, developing, and providing innovative diagnostics and therapeutic products and services. Our mission is to prevent, stop, and cure diseases, ensuring access to healthcare for all, now and for future generations. We believe our employees are the key to our success and are committed to creating a work environment where everyone feels valued, respected, and empowered. This position offers exciting career opportunities and supports your development to prepare you for future career paths.

Requirements

High school diploma and 2 years of technical school or equivalent military training or equivalent work experience.
2 years of experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking or equivalent level of competency attained through appropriate training curriculum.
OR a Bachelor’s degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field.
Requires specific training and certification.

Nice To Haves

Good written/verbal communication, organization and prioritization skills.
Knowledge of electronics, electro-mechanical systems, and information technology.
Knowledge of basic chemistry.
Effective customer service skills, which includes a positive attitude and helpful customer interaction.
Applies industry acceptable practices and procedures to install, and maintain, Roche Diagnostics equipment.

Responsibilities

Serves as a resource for the technical maintenance and installation of Roche products for assigned product lines.
Performs on-site preventative maintenance, installation, and technical updates (TSB’s) on company product(s).
Diagnoses mechanical, hardware, software, and system failures using established procedures.
Documents all activity in a manner compliant with company’s quality procedures.
Adapts procedures, processes, tools, equipment, and techniques to meet complex requirements.
Maintains and continuously improves the quality system and achieves quality objectives through daily actions.
Schedules and performs preventative maintenance, modifications, and conversions as required per department policy.
Ensures and maximizes customer satisfaction with Roche equipment and related products.
Promotes effective, positive, and productive communication among the team to ensure and maximize customer satisfaction.
Completes and documents all service and customer account related reports, updates, and emails in a timely and professional manner, compliant with all company quality procedures and guidelines.
Maintains expenses within departmental guidelines and controls inventory and all company property.