The Planned Activity Project Manager manages preventative maintenance and mandatory update work in accordance with contractual obligations and assigned due dates. The role responds to customer requests for planned-activity scheduling and proactively contacts customers to ensure end-to-end activities are completed before system-specific due dates. The position manages engagement milestones, tracks on-time completion, and identifies actions needed to keep work on schedule. This includes coordinating customer milestones such as proactive scheduling and ensuring rooms are available for maintenance. The Project Manager adapts to changing priorities and works with customers and internal partners to reschedule planned work when needed. The role also researches, documents, and presents progress reports and findings. The position works with a diverse multinational audience across Invivo/Invitro Business Lines and Business Areas, as well as external customers and teams including Regional Support Center, Customer Care Center, Education Services, CSML, Finance, Services Marketing, Customer Administration, Business Process Engineering (Quality), and Regulatory Affairs. The role requires the ability to handle semi-complex to complex projects, determine critical paths to improve timely performance, and independently complete professional-level work involving complex or less clearly defined issues.
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Job Type
Full-time
Career Level
Mid Level