Planned Activity Project Manager - Cary, NC
About The Position
The Planned Activity Project Manager manages preventative maintenance and mandatory update work in accordance with contractual obligations and assigned due dates. The role responds to customer requests for planned activity scheduling and proactively contacts customers to ensure all activities are completed before system-specific due dates. The position manages engagement milestones, tracks progress toward on-time completion, and identifies actions needed to keep work on schedule. This includes customer milestones such as proactive scheduling and ensuring rooms are available for maintenance. The Project Manager responds to changing priorities, coordinates rescheduling with customers and internal partners, and regularly researches, documents, and presents reports on progress and actions. The role works with a diverse multinational audience across Invivo/Invitro business lines and areas, external customers, support and customer care centers, education services, finance, services marketing, customer administration, business process engineering, and regulatory affairs.
Requirements
- Bachelor’s degree or equivalent experience.
- Ability to handle semi-complex to complex projects and determine the critical path to improve timely performance.
- Ability to independently perform important areas of standard professional-level work, including processing and interpreting complex, less clearly defined issues.
- Good PC skills, including Microsoft Word, PowerPoint, Excel, and Outlook.
- Strong verbal and written communication skills.
Nice To Haves
- Knowledge of SAP and ClickSoftware is strongly preferred.
Responsibilities
- Manage preventative maintenance and mandatory update work in accordance with contractual obligations and assigned due dates.
- Respond to customer requests for planned activity scheduling and make outgoing customer contact to ensure end-to-end activities occur before system-specific due dates.
- Manage engagement milestones to support on-time completion and identify actions needed to keep activities on track.
- Coordinate customer milestones, including proactive scheduling and required room availability for maintenance.
- Adapt to changing priorities and work with customers and internal partners to reschedule planned work when required.
- Regularly research, document, and present findings on progress and required actions.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Life insurance
- Long-term and short-term disability insurance
- Paid parking/public transportation
- Paid time off
- Paid sick and safe time
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
