Temporary Plan Review Specialist

City of Austin

8d • $27 - $32 • Onsite

About The Position

Austin Development Services is seeking a Temporary Plan Review Specialist to assist the Customer Experience Unit-Residential Intake Office. The role performs technical and specialized work to ensure development applications meet application requirements. The specialist helps customers schedule daily appointments and answers questions about processing new residential construction, remodels, revisions, and updates. The position is based at 6310 Wilhelmina Delco Dr., Austin, Texas, and is scheduled Monday through Friday, 7:45 a.m. to 4:45 p.m.

The role provides application information, quotes and calculates fees, answers questions about applicable codes and regulations, and helps resolve or route complaints and questions. It supports review scheduling and recordkeeping, fee billing, and the filing and logging of plans and related documents. The specialist reviews applications and supporting documents for completeness, communicates with development professionals, owners, general contractors, customers, City staff, and other divisions to resolve problems and answer questions, and updates and maintains system records. The position also assists with developing and maintaining procedure and policy manuals.

Applicants must have a bachelor’s degree from an accredited college or university in a job-related field; experience may substitute for education up to a maximum of four years. A valid Texas driver license is required within 30 days of hire. The pay range is $27.06–$32.34 per hour. The City describes benefits including medical, dental, and vision coverage, paid leave, retirement, career development, wellness programs, and other benefits.

Requirements

• Bachelor’s degree from an accredited college or university, with major coursework in a field related to the job; experience may substitute for education up to a maximum of four years.
• Knowledge of applicable City ordinances, policies, codes, permitting, licensing, and related State and Local regulations.
• Knowledge of application requirements and good customer-relations practices.
• Knowledge of architectural or civil drawing practices, symbols, and abbreviations.
• Oral and written communication skills.
• Ability to handle multiple tasks and prioritize.
• Skill in using computers and related software applications.
• Skill in data analysis and problem solving.
• Ability to maintain effective communication and working relationships with City officials, business leaders, financial institutions, developers, citizen groups, City departments, and employees.
• Ability to analyze compliance with or deviations from applicable codes.
• Ability to work with frequent interruptions and changing priorities and to maintain records.
• Valid Texas driver license within 30 days of hire; external new hires must meet the City’s Driver Record Evaluation requirements.

Nice To Haves

• Knowledge of municipal practices, policies, and procedures.
• Strong oral, written, and customer-service communication skills, including by phone, chat, and in person.
• Proficiency in computer and software applications.
• Skill in conflict resolution, data analysis, and problem solving.
• Ability to manage multiple tasks, prioritize effectively, and adapt to interruptions or changing priorities.
• Ability to plan, organize, explain, and enforce City policies while maintaining effective working relationships.

Responsibilities

• Perform technical work accepting, reviewing, and processing development applications.
• Provide application information, quote and calculate fees, and answer questions about applicable codes and regulations.
• Receive complaints and questions, resolve them when possible, or refer them to the appropriate department or staff member.
• Assist with scheduling reviews and maintaining review records; track and bill fees; and file and log plans and related documents for permanent records.
• Assist in developing and maintaining procedure and policy manuals.
• Review development applications and supporting documents to verify that required materials are included.
• Communicate with development professionals, owners, and general contractors to resolve problems.
• Answer development-related questions from customers, City staff, and other divisions.
• Update and maintain system records.
• Assist customers with scheduling daily appointments and questions about processing residential construction, remodels, revisions, and updates.

Benefits

• Low-cost medical, dental, and vision benefits.
• Paid leave time.
• Competitive retirement plan and access to the City of Austin Employees' Retirement System.
• Career development and professional development opportunities.
• Work-life balance programs.
• Wellness programs, on-site fitness centers, and mental health support.
• Access to public transit and bike-friendly infrastructure.

What This Job Offers

• Career Level: Entry Level