Insurance Plan Specialist

Dr Lane & Associates•Angier, NC

2d•Onsite

About The Position

The Insurance Plan Specialist supports the organization’s growth and service operations by maintaining accurate insurance information, safeguarding revenue, reducing outstanding accounts receivable, and supporting treatment planning. The role verifies patient insurance eligibility, creates and maintains insurance plans in Denticon, links plans to appropriate fee schedules, and updates patient profiles. Openings are available in the Angier and Durham Miami offices. The position also includes additional administrative duties as needed.

Requirements

1–2 years of experience in a dental office or dental insurance billing environment (required).
Solid knowledge of dental insurance billing, accounts receivable, and fee schedules.
Strong organizational, communication, and analytical skills, with attention to detail.
Effective problem-solving skills, especially regarding denied claims.
Professional, team-oriented, and dependable.
Comfort with computers and dental management software.
High school diploma or GED required.
Ability to lift 15–20 pounds.

Responsibilities

Review practice schedules for upcoming patient appointments.
Contact insurance providers by phone and through web portals to verify insurance and eligibility.
Create and maintain insurance plans in Denticon, including entering group numbers, employer information, maximums, and deductibles.
Record plan exceptions, such as non-duplication provisions, waiting periods, and clauses.
Enter benefit details, including frequencies and age limitations.
Attach correct fee schedules and update patient profiles accordingly.
Monitor for and prevent duplicate insurance plans.
Support treatment plan accuracy through updated insurance data.
Assist with additional administrative duties as needed.

Benefits

Competitive pay.
Comprehensive insurance coverage after 90 days, including health, vision, dental, life, disability, and FSA.
401(k) Employer Contribution Plan after 90 days.
Quarterly performance bonus opportunities.
Employee Assistance Program.
Uniform allowance.
Paid time off and paid holidays.
Fridays off at 2 PM.
Volunteer opportunities with the Smile Squad, with prizes.
Team events, giveaways, and social campaigns throughout the year.
Birthday and work anniversary surprises from the owners.
Employee discounts at major retailers.