Centralized Plan Coordination Manager

Arc of Onondaga • Syracuse, NY

1d

About The Position

Arc of Onondaga is seeking an experienced Plan Coordination Manager to oversee plan coordination services and lead a team of professionals supporting individuals with developmental disabilities. The manager supervises and guides Plan Coordinators, oversees the development and implementation of habilitation plans, and ensures that services are person-centered, high quality, and compliant with applicable regulatory requirements and agency standards.

The role includes staff supervision and professional development, oversight of caseloads and documentation, review and approval of plans and service authorizations, and coordination of admissions, intakes, and transfers into residential and community support programs. The manager collaborates with individuals supported, families, Care Managers, clinical providers, staff, and outside agencies. The position also provides backup plan coordination, participates in a rotating Administrator on Duty on-call schedule, and travels regularly to program locations.

Requirements

• Bachelor's degree and at least three years of relevant experience, or an equivalent combination of education and experience as determined by the agency.
• At least one year of experience in plan coordination, plan development, regulatory compliance, and/or supervisory responsibilities.
• Must be eligible for Qualified Intellectual Disabilities Professional (QIDP) status.
• Knowledge of regulatory requirements and ability to maintain compliance with applicable standards.
• Strong leadership, communication, interpersonal, problem-solving, and organizational skills.
• Ability to manage competing priorities, oversee staff performance, and maintain accurate and timely documentation.
• Proficiency with computers and standard office technology.
• Valid New York State driver's license and a driving record acceptable to the agency's insurance carrier.
• Ability to travel between program locations and participate in a rotating on-call schedule.

Responsibilities

• Provide leadership, supervision, training, and professional development to Plan Coordination staff.
• Oversee staff caseloads and ensure timely completion, review, distribution, and revision of habilitation plans, assessments, and required documentation.
• Ensure service plans reflect person-centered planning principles and comply with applicable OPWDD, waiver, and other regulatory requirements.
• Review and approve habilitation plans, documentation packets, individual records, and service authorizations to support quality and compliance.
• Oversee admissions, intakes, and transfers into residential and community support programs, ensuring appropriate plan and service development.
• Monitor staff performance and program documentation for compliance with agency policies, quality assurance standards, Corporate Compliance, and HIPAA requirements.
• Develop and support policies, procedures, and training initiatives that promote consistent, high-quality service delivery.
• Collaborate with individuals supported, families, Care Managers, clinical providers, staff, and outside agencies to coordinate services and address individual needs.
• Provide backup plan coordination support as needed.
• Participate in the agency's rotating Administrator on Duty on-call schedule.
• Travel regularly to program locations to provide ongoing supervision and support to Plan Coordination staff.

Benefits

• Generous paid time off, including 12 paid holidays annually, vacation time, sick leave, and personal days.
• Medical, dental, and vision insurance.
• Employee Resource Coordination Programs.
• Employer-funded Health Savings Account (HSA).
• 401(k) retirement plan with employer matching contributions.
• Public Service Loan Forgiveness (PSLF) eligibility.
• Tuition reimbursement.
• Ongoing professional development and career advancement opportunities.
• Supportive, collaborative, and family-friendly workplace culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager