Centralized Plan Coordination Manager

Arc of Onondaga • City of Syracuse, NY

1d • $63,440 - $68,640

About The Position

Arc of Onondaga is seeking a dedicated and experienced Plan Coordination Manager to oversee plan coordination services, lead a team of professionals, and ensure high-quality, person-centered supports that promote the needs, goals, and choices of individuals with developmental disabilities. The manager supervises and guides Plan Coordinators, oversees the development and implementation of habilitation plans, and ensures services meet applicable regulatory requirements and agency standards. The role includes regular travel to program locations and participation in a rotating Administrator on Duty on-call schedule.

Requirements

• Bachelor's degree and at least three years of relevant experience, or an equivalent combination of education and experience as determined by the agency.
• At least one year of experience in plan coordination, plan development, regulatory compliance, and/or supervisory responsibilities.
• Must be eligible for Qualified Intellectual Disabilities Professional (QIDP) status.
• Knowledge of regulatory requirements and the ability to maintain compliance with applicable standards.
• Strong leadership, communication, interpersonal, problem-solving, and organizational skills.
• Ability to manage competing priorities, oversee staff performance, and maintain accurate and timely documentation.
• Proficiency with computers and standard office technology.
• Valid New York State driver's license and a driving record acceptable to the agency's insurance carrier.
• Ability to travel between program locations and participate in a rotating on-call schedule.

Responsibilities

• Provide leadership, supervision, training, and professional development to Plan Coordination staff.
• Oversee staff caseloads and ensure timely completion, review, distribution, and revision of habilitation plans, assessments, and required documentation.
• Ensure service plans reflect person-centered planning principles and comply with applicable OPWDD, waiver, and other regulatory requirements.
• Review and approve habilitation plans, documentation packets, individual records, and service authorizations to support quality and compliance.
• Oversee admissions, intakes, and transfers into residential and community support programs, ensuring appropriate plan and service development.
• Monitor staff performance and program documentation to maintain compliance with agency policies, quality assurance standards, Corporate Compliance, and HIPAA requirements.
• Develop and support policies, procedures, and training initiatives that promote consistent, high-quality service delivery.
• Collaborate with individuals supported, families, Care Managers, clinical providers, staff, and outside agencies to coordinate services and address individual needs.
• Provide backup plan coordination support as needed and participate in the agency's rotating Administrator on Duty on-call schedule.
• Travel regularly to program locations to provide ongoing supervision and support to Plan Coordination staff.

Benefits

• Generous paid time off, including 12 paid holidays annually, vacation time, sick leave, and personal days.
• Medical, dental, and vision insurance.
• Employee Resource Coordination Programs.
• Employer-funded Health Savings Account (HSA).
• 401(k) retirement plan with employer matching contributions.
• Public Service Loan Forgiveness (PSLF) eligibility.
• Tuition reimbursement.
• Ongoing professional development and career advancement opportunities.
• A supportive, collaborative, and family-friendly workplace culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager