Plan Analysis Assistant Manager

State of Maryland • Baltimore City, MD

16h • Hybrid

About The Position

Maryland’s Family and Medical Leave Insurance (FAMLI) program ensures all workers in Maryland have paid time off for medical and family reasons. FAMLI is a social insurance system covering 2.6 million workers and 180,000 employers, delivered as a digitally native, public-facing service. This is a Management Service position that serves at the pleasure of the Appointing Authority. The Plan Analysis Assistant Manager will work closely with the Manager of Insurance Plan Analysis to service all Private Insurance Plans, ensuring they are in compliance with FAMLI laws, regulations, and prescribed guidance; and provide training and direct supervision of the daily activities of the Insurance Plan Analysts. The Unit is primarily responsible for ensuring all insurance plans operate in compliance with the laws, regulations and prescribed guidance promulgated by FAMLI. This position may need to collaborate routinely with other teams within the FAMLI Division, including Digital Services, Public Engagement, Employer Services, and Claims and Benefits in order to serve the insurance plan participants in the most effective and efficient manner. This position will provide training and direct supervision of the day-to-day activities of the plan analysts, making sure they have the tools needed to be effective in carrying out their job responsibilities. This role will also serve as a subject matter expert in insurance plan compliance, develop SOPs and workflows, recruit plan analyst positions, and contribute to the development of private insurance plan compliance activities for the directorate.

Requirements

• A Bachelor’s degree from an accredited college or university
• Five (5) years of professional experience, including three (3) years of management responsibilities in developing or implementing policies and/or programs.

Nice To Haves

• Thoughtful listener, a strategic thinker, and respectful consensus builder with the ability to understand mission-driven organizations, with unquestionable integrity.
• Demonstrated ability to mentor and lead junior colleagues.
• Strong organizational skills, a flexible work style, and ability to manage multiple challenging projects simultaneously in a fast-paced work environment.
• Excellent written and verbal communication skills.
• Demonstrated experience with insurance policy analysis/servicing, claims handling, or state insurance regulations.
• Commitment to standing up Maryland’s paid family and medical leave program.
• Experience in paid leave, unemployment insurance, workers compensation or any other benefits administration program.
• Intermediate skill level for Salesforce, Excel, and Google Sheets.

Responsibilities

• Hire and supervise staff of plan analysts.
• Ensure analysts have knowledge of the laws, regulations and prescribed guidance relating to FAMLI Plans through proper training, and ensure appropriate application in their administration and servicing of Insurance Plans.
• Conduct required performance reviews of analysts, oversee leave, timesheets, and other required supervisory activities over staff.
• Utilize available Digital Services tools to determine if Plan Analysts are appropriately servicing Insurance Plans at the initial application stage and once Insurance Plans have been approved.
• May be asked to perform the duties of analysts if the volume of work exceeds expected levels.
• Meets with Manager of Insurance Plan Analysis routinely to discuss emerging issues or best practices for servicing Insurance Plans, including, but not limited to, staffing issues.
• Develops SOPs, workflows, and other compliance-related documents and activities associated with overseeing private insurance plans.
• Develops SOPs, workflows, and documentation associated with private insurance plan applications.
• Works collaboratively with Employer Services and Claims & Benefits directorates to cross-check information regarding employer compliance with the FAMLI program.

Benefits

• Flexible hours and hybrid teleworking
• Paid holidays 12-13 per year
• Generous paid leave package (annual, sick, personal and compensatory leave)
• State Pension ("defined benefit" plan)
• Tax-deferred supplemental retirement savings plans (401(k) and 457)
• Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic prescriptions, and free preventative health services
• Flexible Spending Account plans for Health Care and Daycare
• State Employees Credit Union

What This Job Offers

• Job Type: Full-time
• Career Level: Manager