Plaintiff Personal Injury Intake Case Manager (Miami Lakes, FL)
About The Position
The Ward Law Group is an award-winning Plaintiff Personal Injury Law Firm dedicated to changing lives, one client at a time. Recognized as one of the Best Places to Work, we are committed to building a team of exceptional legal professionals who are passionate about serving injured clients and making a meaningful impact. We foster a collaborative, innovative, and high-accountability culture where Intake Case Managers are empowered to take ownership of their caseloads, build strong client relationships, and proactively move cases forward. This role is for proactive case managers who take ownership, solve problems, and advocate for clients from the beginning of their legal journey. We are seeking an experienced Plaintiff Personal Injury Intake Case Manager who thrives in a fast-paced, high-volume environment, enjoys building relationships, coordinating medical treatment, managing insurance and property damage matters, and driving cases toward demand readiness.
Requirements
- Minimum 2 years of recent Plaintiff Personal Injury pre-litigation case management experience.
- Minimum 1 year working within a Plaintiff Personal Injury law firm.
- Experience independently managing Plaintiff Personal Injury cases from intake through demand readiness.
- Experience handling bodily injury (BI) claims.
- Experience communicating directly with insurance adjusters.
- Experience coordinating medical treatment and provider follow-up.
- Experience managing property damage claims, including total loss, rental coordination, diminished value, and PIP.
- Experience requesting and reviewing medical records and bills.
- Experience preparing files for demand or attorney review.
- Experience managing a high-volume caseload of approximately 300 or more active files.
- Experience handling 50 or more inbound and outbound client communications daily.
- Experience using Litify (Salesforce) or a comparable legal case management system.
- Fluent in English and Spanish.
- Ability to work onsite Monday through Friday in Miami Lakes.
Nice To Haves
- Experience with full demand and quick demand preparation.
- Experience supporting global settlements.
- Experience consistently meeting production and quality KPIs.
- Experience working in a fast-paced Plaintiff Personal Injury practice.
Responsibilities
- Serve as the primary point of contact for clients throughout the pre-litigation process.
- Independently manage an active pre-litigation caseload.
- Maintain regular communication regarding treatment, case progression, property damage, and outstanding items.
- Respond promptly to calls, emails, text messages, and voicemails.
- Maintain accurate documentation within Litify or the firm's case management system.
- Monitor treatment progression.
- Coordinate appointments and follow up with medical providers.
- Identify treatment gaps and barriers delaying case progression.
- Request, obtain, review, and organize medical records and billing statements.
- Ensure cases remain on track for demand preparation.
- Communicate directly with insurance adjusters.
- Verify claim information, policy limits, coverage, and adjuster details.
- Assist clients with property damage, total loss claims, rental vehicles, diminished value claims, loss of use, and PIP matters.
- Manage a high-volume caseload while meeting productivity expectations.
- Monitor case milestones.
- Escalate legal issues requiring attorney review.
- Prepare files for demand.
- Ensure files are complete before transfer.
Benefits
- Medical, Dental & Vision Insurance
- Company-paid Life Insurance
- Short-Term Disability
- Long-Term Disability
- Supplemental Insurance
- 401(k) with Company Match
- Paid Time Off
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
