PLADS Sr Client Account Analyst

Aflac, Incorporated•Columbus, GA

2d•Remote

About The Position

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac. This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

Requirements

Strong knowledge of disability and absence products and plan design.
Proven ability to interpret and work with employers and brokers.
Ability to influence and guide internal and external stakeholders.
Experience and proficiency using Microsoft Office Suite software.
Experience with executive level reporting and escalation.
Familiar with group accounts as it relates to client accounting procedures.
Excellent comprehension, writing, and grammar skills and strong research, mathematical, and reasoning abilities.
Strong accounting and tax knowledge.
Excellent oral, written, and interpersonal communications skills to effectively interact with internal and external customers, by inquiring and providing relevant feedback and input to topic or concern being discussed/reviewed.
Understands the implications of new information for both current and future problem solving and decision-making.
Ability to support less experienced employees by providing guidance and knowledge sharing, to strengthen team capability and performance.
Excellent time management skills.
Bachelor's Degree In accounting, finance or a related field.
4 or more years of professional job-related experience.
Knowledge of Internal Revenue Service (IRS) codes and regulations, Generally Accepted Accounting Principles (GAAP), Statutory Accounting Principles (SSAP), municipal ordinances, state insurance department statutes, and other state regulations, with an emphasis on tax accounting/reporting
Or an equivalent combination of education and experience

Nice To Haves

Microsoft Suite application knowledge
Disability and Absence Management Product knowledge

Responsibilities

Provides support to less experienced team members, providing guidance in preparing deliverables, verifying accuracy, and resolving technical issues.
Executes payment processing, including tax-related transactions, and performs reconciliations across systems.
Apply established procedures to independently complete routine and moderately complex work with minimal guidance.
Assists with team knowledge sharing and onboarding support to promote consistency and efficiency.
Identifies process gaps, supports workflow improvements, and change initiatives.
Partners with internal teams to resolve customer issues and support service delivery.
Researches and resolves client accounting and tax-related issues; identifies root causes and implements solutions within defined guidelines.
Performs non-routine and some routine task; resolves most issues independently and escalates more complex matters as needed.
Reconciles disability, absence and statutory payments for moderately complex accounts; reviews for discrepancies and ensures accuracy.
Analyze account activity, customer requests, invoices, and payment history to determine appropriate actions.
Prepares journal entries and supports ongoing transaction accuracy.
Ensures accuracy of tax reporting and support responses to standard inquires (e.g., W-2s, 1099s).
Communicate with internal partners and external contacts to obtain information and resolve issues.
Participate in team or client discussions as needed to support issue resolution and process improvements.
Reconciles group and/or individual disability and statutory payments for moderate to complex client accounts; reconciles bank accounts, reviews disability and absence claim files for variances and matches relevant details to benefit payment calculations.
Coordinates with disability case managers and statutory states for select groups.
Analyzes and handles service requirements from various sources associated with moderately complex accounts; handles client escalations.
Reviews incoming customer requests and logs required data; creates journal entries for the general ledger to record/correct ongoing transactions.
Audits and corrects source systems to ensure accuracy of payments for taxes, ensures accurate year-end tax reporting to federal and state government agencies; responds to inquiries from claimants on W2’s and 1099s.
Creates and distributes monthly reporting to clients and upper management; communicates internally and externally with policyholders, associates, coordinators, and various departments to confirm or obtain additional information.
Attends and participates in customer meetings as appropriate to discuss feedback and/or needed process enhancements.
Performs other duties as required

Benefits

medical
dental
vision coverage
prescription drug coverage
health care flexible spending
dependent care flexible spending
Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
401(k) plans
annual bonuses
opportunity to purchase company stock
11 paid holidays
up to 20 days PTO to be used for any reason
state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being
adoption and parental leave