PLADS Client Account Analyst

Aflac, Incorporated•Columbus, GA

2d•Remote

About The Position

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Requirements

Excellent oral, written, and interpersonal communications skills to effectively interact with internal and external customers.
Demonstrated ability to understand and use computer systems and application tools for analysis.
Ability to exercise good judgment, solve problems and be resourceful to assist customers with identification, analyst, and resolution of work-related issues.
Ability to work independently, set priorities, handle multiple tasks with concentration, speed, and accuracy to meet deadlines.
Good analytical skills to interpret and adapt known methods, system procedures, or operating concepts to new situations.
Bachelor's Degree In accounting, finance or a related field.
2 or more years of professional job-related experience
Basic knowledge of Internal Revenue Service (IRS) codes and regulations, Generally Accepted Accounting Principles (GAAP), Statutory Accounting Principles (SSAP), municipal ordinances, state insurance department statutes, and other state regulations, with an emphasis on tax accounting/reporting
Or an equivalent combination of education and experience

Nice To Haves

Microsoft Suite application knowledge
Disability and Absence Management Product knowledge

Responsibilities

Works under general supervision to complete tasks using established procedures; escalates complex issues to more experienced team members.
Supports reconciliation of disability and statutory payments; reviews claims and absence data for discrepancies and performs payment calculations.
Researches and follows up on pending payments; contacts appropriate parties to gather information and help resolve issues.
Reviews account details such as invoices and payment history to support issue resolution.
Prepares and submits standard requests for client funding and payment processing.
Records transactions and support general ledger updates including journal entries.
Assist with audits and data checks to help ensure accuracy of payments and reporting; supports preparation of standard reports and communicates with internal teams to gather or confirm information.
Assist with servicing client accounts by reviewing requests, documenting activities, and responding to inquiries.
Responds to routine inquiries related to payments, tax forms (W-2/1099), and account activity.
Performs other duties as required.

Benefits

medical
dental
vision coverage
prescription drug coverage
health care flexible spending
dependent care flexible spending
Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
401(k) plans
annual bonuses
opportunity to purchase company stock
11 paid holidays
up to 20 days PTO to be used for any reason
state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
other leaves of absence, if eligible
adoption and parental leave