Placement & Utilization Support Coordinator

MJHS • New York, NY

8d • $41,000 - $45,000

About The Position

The Placement & Utilization Support Coordinator is expected to provide a high quality of customer service. The position requires the coordinator to act as a liaison between the vendors and both the Care Management and Enrollment Department. Coordinators will authorize services based on medically approved plans of care and information provided within the interdepartmental communication system to newly enrolled and existing HomeFirst and MAP members. Coordinators will also process the dis-enrollment of existing HomeFirst & MAP members. The position demands excellent communication skills to help facilitate excellent customer service.

Requirements

• One-year of related Customer Service Experience
• Familiarity with utilization management/case management
• Knowledge of HealthRules Payor, Word and Excel
• Type an average of 55 wpm
• Good customer service skills
• Ability to work closely with different professionals as part of an interdisciplinary health care team

Nice To Haves

• Prior experience in a health care setting

Responsibilities

• Act as a liaison between vendors and the Care Management and Enrollment Department.
• Authorize services based on medically approved plans of care and information provided within the interdepartmental communication system for newly enrolled and existing HomeFirst and MAP members.
• Process the dis-enrollment of existing HomeFirst & MAP members.
• Provide a high quality of customer service.
• Facilitate excellent customer service through excellent communication skills.

Benefits

• Tuition Reimbursement for all full and part-time staff
• Generous paid time off, including your birthday!
• Affordable and comprehensive medical, dental and vision coverage for employee and family members
• Two retirement plans ! 403(b) AND Employer Paid Pension
• Flexible spending
• Qualified employers under the Federal Government’s Paid Student Loan Forgiveness Program (PSLF)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed