Clark or Cowlitz County - Placement Support Manager

Fosterful•Longview, WA

About The Position

The Placement Support Manager supports the stability and sustainability of foster placements in Clark or Cowlitz County through responsive caregiver support, customer service, resource coordination, and systems navigation. The role builds trusting relationships with caregivers and maintains consistent communication with caregivers and DCYF partners to support caregiver retention and placement continuity for youth in foster care. Success is measured by caregiver retention, timely and accurate documentation, effective resource coordination, and consistent communication. The manager assesses caregivers’ and foster children’s strengths, needs, and priorities; develops and updates Caregiver Support Plans; coordinates case aide services; and provides trauma-informed, culturally responsive support. The role also connects and advocates for caregivers across child welfare, education, healthcare, behavioral health, and community services. The manager collaborates with Behavioral Case Aides, the Lead PSM, and a Supervisor, and completes required documentation, reporting, meetings, supervision, training, and program evaluation activities.

Requirements

Valid driver’s license, clean driving record, and access to reliable transportation.
Must pass criminal and child welfare background checks.
Current First Aid/CPR certification, or willingness to obtain it upon hire.
Strong communication skills, cultural competency, ability to work independently, and alignment with Fosterful’s mission and values.
Meet one of the DCYF state contract qualification pathways: a master’s degree in social services or a closely related field; a bachelor’s degree in social services or a closely related field, with consultation from a Master’s-level staff member for 1 hour per every 20 hours worked; or 5 years of full-time documented experience working with children or youth in qualifying settings.
Qualifying experience may combine the listed settings, and volunteer time and internships may count toward the experience requirement.

Nice To Haves

Case management experience that includes documentation, tight timelines, customer service, and internal stakeholder alignment.
At least 1 year working in a social services organization.

Responsibilities

Conduct comprehensive assessments of caregivers and foster children, identify strengths, needs, and priorities, and develop and update Caregiver Support Plans (CSP).
Coordinate and monitor case aide services, adjust support strategies as family needs change, and provide coverage when necessary.
Use trauma-informed approaches that recognize and respond to the impacts of Adverse Childhood Experiences.
Identify, explain, and connect caregivers with customized resources; advocate for families navigating child welfare, education, healthcare, and behavioral health systems.
Facilitate referrals to Fosterful programs and external community services, maintain knowledge of resources and eligibility, and track referral effectiveness.
Build trusting relationships with caregivers, youth, and youth support teams, and maintain regular contact with state child welfare professionals.
Participate in community partner outreach events, caregiver support groups, and activities that build community, enhance skills, and strengthen collaboration.
Navigate complex conversations with empathy, cultural sensitivity, and professional boundaries; recognize and report potential conflicts of interest, boundary crossings, and violations using internal support structures.
Advocate for external resources and use supervisory and support structures to navigate complex situations.
Attend required meetings and supervision, attend at least one Fosterful event per quarter, and communicate Fosterful events to caregivers at assigned intervals.
Collaborate with Behavioral Case Aides (BCAs), the Lead PSM, and Supervisor to address and escalate case needs.
Maintain accurate case records and complete required documentation on time, including quarterly CSP assessments, scheduled reports, GER reports, and mileage.
Document caregiver interactions and monthly check-ins concerning educational, cultural, medical, and behavioral health needs.
Participate in program evaluation and contribute to organizational learning through team meetings and training.