PIP Technician

Stowers Machinery Corporation•Knoxville, TN

About The Position

The PIP Technician completes Product Improvement Program (PIP) updates, repairs, modifications, and inspections on Caterpillar equipment in accordance with manufacturer specifications and Stowers Machinery standards. The role includes inspecting equipment, identifying required repairs or modifications, installing replacement or updated components, testing completed work, and accurately documenting repairs. The technician works closely with service personnel to complete assigned PIP work safely, accurately, and efficiently, minimize equipment downtime, and maintain high workmanship and customer-satisfaction standards. The role has no direct supervisory responsibilities, though the technician may provide technical assistance or guidance to less-experienced technicians and is expected to promote a team-oriented environment focused on safety, quality, efficiency, and customer service. Work is primarily performed in a heavy-equipment shop and may occasionally take place outdoors, in the field, or at customer locations. Overnight travel is required. The work involves exposure to noise, dust, grease, oils, diesel exhaust, moving equipment, and other heavy-equipment repair conditions. Required PPE must be worn. The work may involve standing, bending, kneeling, climbing, reaching, and working around equipment for extended periods. Occasional overtime or weekend work may be required based on workload and operational needs.

Requirements

Strong mechanical aptitude and understanding of heavy-equipment systems and components.
Ability to diagnose, repair, and replace mechanical, hydraulic, electrical, and electronic components.
Ability to read and interpret service manuals, technical instructions, schematics, diagrams, and manufacturer repair procedures.
Ability to use hand tools, power tools, precision measuring equipment, and electronic diagnostic equipment properly.
Ability to follow detailed Caterpillar service and product improvement instructions.
Strong troubleshooting and problem-solving skills.
Ability to inspect equipment and recognize additional repair or service needs.
Ability to accurately document inspections, repairs, parts used, labor, and completed work.
Strong attention to detail and commitment to manufacturer specifications and verifying completed repairs and updates.
Ability to organize and prioritize multiple assignments and manage required documentation.
Strong communication skills and ability to work effectively with service personnel, supervisors, and other departments.
Ability to work independently with limited supervision.
Commitment to following Stowers Machinery safety policies and established work procedures.
High school diploma or GED required.
Ability to travel overnight is required.
Ability to wear required personal protective equipment and perform work involving standing, bending, kneeling, climbing, reaching, and working around equipment for extended periods.

Nice To Haves

Previous experience servicing or repairing Caterpillar equipment.
Experience performing Caterpillar Product Improvement Programs, equipment updates, recalls, or manufacturer-directed repairs.
Familiarity with Caterpillar diagnostic tools, service information, and technical documentation.
Technical or vocational training in diesel technology, heavy equipment technology, automotive technology, or a related mechanical field.
Caterpillar or other OEM technical training and certifications.
Valid driver's license with an acceptable driving record.
Previous experience repairing and maintaining construction or heavy equipment.
Experience troubleshooting mechanical, hydraulic, electrical, and electronic systems.
Experience using electronic diagnostic equipment and OEM service information.
Experience performing detailed repair procedures and equipment modifications accurately.
Experience working in a fast-paced dealership, shop, or field-service environment.
Familiarity with OSHA requirements and shop safety practices.

Responsibilities

Complete Product Improvement Program updates, repairs, modifications, and inspections on Caterpillar equipment according to manufacturer specifications and Stowers Machinery standards.
Inspect equipment and identify required repairs, modifications, and additional repair or service needs.
Diagnose, repair, and replace mechanical, hydraulic, electrical, and electronic components.
Install replacement or updated components and test completed work.
Follow Caterpillar service and product improvement instructions and established repair procedures.
Accurately document inspections, repairs, parts used, labor, and completed work.
Organize and prioritize multiple assignments and PIP work while minimizing equipment downtime.
Work with service personnel, supervisors, and other departments to complete assignments safely and efficiently.
Demonstrate safe work practices, professionalism, accountability, and quality workmanship.
Provide technical assistance or guidance to less-experienced technicians as needed.
Promote a team-oriented environment focused on safety, quality, efficiency, and customer service.