PickPoint Installation Coordinator
About The Position
The Installation Coordinator plays a critical role in delivering a seamless customer experience by leading the planning, installation, and ongoing support of PickPoint solutions at customer locations. This role combines technical expertise with strong project coordination and customer engagement to ensure successful implementations, minimal downtime, and long-term client satisfaction. This position partners closely with internal teams and customers to proactively troubleshoot issues, optimize system performance, and contribute to continuous improvement in service delivery. It is ideal for someone who thrives in a hands-on, fast-paced environment and takes pride in delivering high-quality, customer-focused solutions.
Requirements
- Associate degree in Electronics, Computer Science, or related field, or a combination of education and relevant experience
- Minimum of three (3) years of troubleshooting, hardware repair, or technical field service experience
- Ability to travel to customer locations
- Strong project coordination and prioritization skills in a multi-project environment
- Advanced troubleshooting capabilities across computer systems, peripherals, and networking environments
- Ability to install, configure, and maintain hardware and software systems
- Effective communication skills, including the ability to translate technical information for non-technical users
- Demonstrated ownership and accountability for customer outcomes
- Proactive problem-solving mindset with the ability to anticipate and address issues
- Ability to work independently while collaborating effectively with cross-functional teams
- Strong documentation and organizational skills
- Customer-focused approach with a commitment to service excellence
Nice To Haves
- Experience managing or coordinating installation or service projects preferred
- Military experience is a plus
Responsibilities
- Lead end-to-end coordination of installation projects, ensuring all equipment, materials, and travel logistics are prepared and aligned with project timelines
- Partner with customers and internal teams to confirm scope, expectations, and readiness prior to installation
- Monitor installation progress and proactively address risks to ensure timely and successful delivery
- Serve as a primary point of contact during installations and post-install support
- Deliver on-site training and follow-up to ensure effective system use and minimal operational disruption
- Build strong relationships with customers through responsive communication, professionalism, and timely resolution of issues
- Diagnose and resolve complex hardware, software, and networking issues
- Provide both remote and on-site technical support to minimize customer downtime
- Perform system upgrades, repairs, and preventative maintenance on equipment
- Maintain accurate records of service activities, customer interactions, and project updates using systems such as HubSpot
- Create and maintain knowledge base documentation to support team efficiency and consistent service delivery
- Identify opportunities to improve processes, tools, and overall service delivery
- Maintain customer confidentiality and adhere to all applicable compliance and ethical business conduct standards
- Promptly report any compliance concerns in accordance with company policy
- Complete all required training within established timeframes
- Maintain regular attendance and availability, including participation in on-call support as needed
- Perform other duties as assigned
Benefits
- Competitive compensation
- Comprehensive health benefits package
- Supportive team environment
- Comprehensive mental health and wellbeing resources
- Nationwide Blue Cross Blue Shield PPO with employee-friendly plan design, including an $850 individual annual medical deductible and $25 office visit copays, with low biweekly premiums
- Company-paid basic life/AD&D, short-term and long-term disability insurance
- Rx, dental, vision, other voluntary benefits, and FSA
- Employer-matched 401k Plan
- Comprehensive PTO plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
