Installation Coordinator

Express Flooring•Phoenix, AZ

14h•$23 - $25•Onsite

About The Position

The Installation Coordinator is responsible for managing and supporting the scheduling, coordination, and communication of residential flooring installation projects completed through contracted installation partners. This role ensures a seamless customer experience by overseeing project details, coordinating installation schedules, and facilitating communication between customers, installers, and internal teams. The Installation Coordinator plays a critical role in ensuring projects are completed on time, within company standards, and to the highest level of customer satisfaction. Hours: Tuesday- Saturday from 6am- 3pm Full-time in office position Compensation: $23-25 hourly Location: 43rd Ave and Washington

Requirements

High School Diploma or GED required.
Minimum of three (3) years of experience in customer service, customer support, project coordination, scheduling, or a related field.
Strong verbal and written communication skills with the ability to effectively interact with customers, contractors, installers, and internal teams.
Ability to professionally manage customer inquiries, concerns, and expectations while delivering a positive customer experience.
Ability to identify issues, evaluate solutions, and resolve challenges throughout the installation process.
Strong attention to detail with the ability to manage multiple projects, prioritize tasks, and maintain accurate records.
Working knowledge of Microsoft Office Suite and the ability to learn company-specific software systems.

Nice To Haves

Experience using scheduling, project management, inventory management, or customer relationship management (CRM) software.
Previous experience in flooring, home improvement, construction, logistics, or installation coordination environments.

Responsibilities

Schedule flooring installations, customer appointments, and contractor activities to support efficient project execution.
Coordinate and manage project scheduling, dispatching, progress tracking, and completion in a timely and professional manner.
Maintain proactive communication with customers, installers, and contractors to ensure projects remain on schedule and any issues are promptly resolved.
Accurately document and maintain project records, ensuring all systems and accounts are updated with clear and current information.
Foster positive contractor and customer relationships to support successful project outcomes.
Monitor installation activity and drive installed revenue to meet forecasted sales and budget objectives.
Deliver exceptional customer service throughout the installation process.
Collaborate with and provide support to other departments as needed.
Perform additional duties and special projects as assigned.