Pickleball Enthusiast - Customer Service Representative - Pickleball Warehouse Georgia

Sports Warehouse, Inc.•Alpharetta, GA

6h•Onsite

About The Position

Sports Warehouse is an e-commerce company specializing in a diverse range of sports and recreational products, including tennis, pickleball, running, bass fishing, equestrian sports, ice and roller hockey, inline skating, roller derby, and skateboarding. Their mission is to deliver an exceptional shopping experience by recommending the perfect products and providing unparalleled service. They are seeking reliable and personable individuals to build lasting relationships with Pickleball Warehouse customers and support them through their purchasing journey, whether via phone, live chat, or email. The role requires a passion for people and an ability to problem-solve.

Requirements

Proficient in Microsoft Office Suite.
Demonstrate ability to learn new software applications.
Communicate clearly and professionally during conversations.
Demonstrate active listening skills.
Approach problem-solving with creativity and innovation.
Exhibit a professional demeanor in all interactions.
Interpret and execute written and verbal instructions accurately.
Follow directions well and gain clarification as needed.
Adapt to new circumstances and execute multiple tasks and deadlines.
Excellent organizational skills and attention to detail.
Maintain focus, attention to detail effectively.
Work independently and remain motivated.
Recognize when to seek assistance and collaborate effectively.
Foster a positive attitude and strong work ethic, contributing positively within a team.

Nice To Haves

Enjoy playing pickleball recreationally or competitively.
Experiential knowledge of sport specific products, their purpose and benefits.
Bring an experienced-based enthusiasm to guide new players getting started in the sport and make expert recommendations for advanced players.
Bring a positive attitude and strong work ethic to the workplace.

Responsibilities

Build a foundation for lasting relationships with new customers and foster ongoing relationships with existing customers in the retail store and at associated events.
Maintain store inventory and presentation via stocking, merchandising, and cleaning.
Deliver friendly, professional and helpful support to all customers and assist in meeting needs or exceeding their expectations.
Problem solve and utilize available resources to locate answers to product/order questions.
Demonstrate a comprehensive understanding of current company policies, procedures, products and services.
Be flexible during busy times by helping fellow co-workers and function as part of a team.
Continually learn and develop skills relevant to the role.
Maintain a standard of conduct that will maintain an orderly and productive workplace.
Uphold standards of safety and cleanliness in the work environment.
Practice good judgement in actions and decision making.
Carefully and efficiently install strings according to racquet specifications (may be required).
Identify possible damage or defects to racquets and/or strings and make an assessment of the necessary corrective actions (may be required).
Repair and/or replace accessories as needed (may be required).