Warehouse Customer Service Representative

Ryder Supply Chain Solutions•Etna, OH

19h•Onsite

About The Position

We are immediately hiring a Warehouse Customer Service Representative in Etna, OH for our Supply Chain Solutions division. This position works cross functionally across Sales, Marketing, Operations and Asset Management, utilizing excellent customer communication skills. The individual is responsible for inbound sales calls, maintaining appropriate inventory levels, and interacting with customers; giving information in response to inquiries, resolving customer complaints, and answering customers' questions. At Ryder, an industry-leading Fortune 500 company, supply chain professionals gain diverse experience and advancement opportunities, working on some of the nation’s biggest brands.

Requirements

Strong verbal and written communication skills
Ability to get both verbal and written communication across that has the desired effect
Goal oriented, drive for results, assertive, and deal well with ambiguity
Possesses a high degree of initiative
Must have high level of energy and be a self-motivated and self-directed person
Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments
Ability to focus on multiple projects and activities simultaneously
Flexibility to operate and self-driven to excel in a fast-paced environment
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
Demonstrates customer service skills
H.S. diploma/GED required
One (1) year or more in sales and/or customer service required

Responsibilities

Responsible for a great customer experience and ensuring concerns, issues, and disputes are resolved to the customers’ expectations.
Execute customer communication protocol
Handle all Rental sales and the sales process for inbound calls and outbound solicitation to increase leads and new customers.
Accountable for rental truck inventory levels by coordinating with Maintenance and Asset Management to meet customer demands
Workflow management: enhance productivity through effective scheduling and planning
Generate purchase/repair orders and maintenance of files
Parts management: contribute to cost containment through inventory planning and warranty
Ensures compliance with all company, local, state, federal and other regulatory agencies policies
Performs other duties as assigned

Benefits

Medical, Dental, Vision Benefits start at 30 Days
401 (K) Savings Plan with a company match
Discounted employee stock purchase options
Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
All major holidays paid
Paid time off within your first year
Up to 12 weeks paid maternity leave
comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options
paid time off for vacation, illness, bereavement, family and parental leave
a tax-advantaged 401(k) retirement savings plan