Warehouse Customer Service

Lineage • Baltimore, MD

11d • $16 - $27

About The Position

Lineage is expanding! Apply today to learn more about joining Lineage. Lineage is hiring a Customer Care Representative to provide exceptional customer service while supporting warehouse operations. In this role, you will manage customer inquiries, process orders, track product availability, and coordinate with drivers and the warehouse team to ensure smooth inbound and outbound operations. Why Lineage? This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members. Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law. At Lineage, we have a shared purpose: We are transforming the food supply chain to eliminate waste and help feed the world. Our shared purpose drives everything we do in all parts of our organization, from the warehouse floor to the corner office. The work we do is noble, and our team members are passionate about the impact they make every day. Working at Lineage is not just a job – it’s an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world. As a member of the Lineage Logistics team, you are a critical link in the food supply chain. At Lineage Logistics, helping to feed the world is more than a job – it’s a purpose we live every day. Lineage is one of the world’s leading temperature-controlled logistics companies. Driven by our core values, we’re reimagining the global food supply chain. Lineage helps customers ranging from Fortune 500 companies to small family-owned businesses increase the efficiency and protect the integrity of their temperature-controlled supply chain. In recognition of the company’s leading innovations, Lineage was recognized as the No 1. Data Science company on Fast Company’s annual list of the World’s Most Innovative Companies in 2019, in addition to ranking 23rd overall in an evaluation of thousands of companies worldwide. As part of the Lineage family, you’ll have the opportunity to grow your career as we continually expand, using technology and award-winning innovations, to meet the needs of customers around the world.

Requirements

• High School diploma or GED (may vary by facility)
• Excellent verbal and written communication skills; English proficiency may be required
• Strong organizational skills with the ability to multi-task and prioritize workload
• Proficient in Microsoft Office Suite and basic computer systems
• Ability to lift up to 20 lbs. (weight may vary depending on facility)

Responsibilities

• Serve as the first point of contact for customers to resolve questions, concerns, or issues promptly
• Invoice and verify accounts accurately and in a timely manner
• Verify inbound receipts for accuracy and report discrepancies
• Develop and maintain professional customer relationships
• Generate customer reports as requested (weekly, monthly, or specialized reports)
• Check in truck drivers, verify shipping documents, and schedule delivery/pickup appointments
• Coordinate with warehouse team to ensure product availability and timely processing of orders
• Collaborate with Operations on special client requests, expediting when necessary
• Maintain and file documentation in an organized and comprehensive manner
• Partner with Inventory and Operations to research inventory discrepancies and misplacements

Benefits

• Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED