Physician Services Clerk

Lifepoint Health • Georgetown, KY

16h • Onsite

About The Position

The Physician Services Clerk provides quality customer service to patients and performs those functions delegated and assigned by the Office Manager. Centerpoint - Georgetown Family Medicine is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. They are driven by a profound commitment to prioritize employee well-being so they can provide exceptional care to others. Joining this team means embracing a vital mission dedicated to making communities healthier. Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Their diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. They believe that success is achieved through talented people and want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country. They employ and provide care to people from all walks of life and are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members they serve.

Requirements

• High school diploma or equivalent required, Associate’s degree or high preferred.
• Knowledge and experience with computers, coding, and medical terminology preferred.
• Excellent oral and written communication skills.
• Excellent customer service skills.
• Ability to work in a fast-paced environment, problem-solve, and handle stress in a positive manner.

Responsibilities

• Carry out front office activities in a kind and courteous manner and is helpful to customers and their families.
• Notify office manager of customer complaints in a timely manner.
• Gather appropriate demographic information on each customer and update the practice management system.
• Notify customers of long waits and offers alternatives.
• Ensure effective telephone communication and documents messages.
• Coordinate all EMR/medical record activities.
• Collect and post payments and ensure safety and security of all monies.
• Schedule patients and coordinates appointment scheduler activities to facilitate efficient patient flow.
• Perform insurance eligibility verification and obtain prior authorization as needed.
• Research patient ledger in effort to educate patient on balances due and collect payment for services rendered.
• Perform appointment confirmation telephone calls.
• Complete required in-services.
• Participate in the development and implementation of patient satisfaction improvements.
• Makes referrals to other medical care team members when needed.

Benefits

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program – mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED