Physician Practices Office Manager

Jackson County Hospital District•Marianna, FL

About The Position

The Physician Practices Office Manager is responsible for overseeing clinic operations, ensuring compliance with hospital policies and regulatory requirements. This role involves managing revenue cycle functions, staff supervision, provider relations, and financial reporting to maintain a high standard of patient care and operational efficiency.

Requirements

BLS Certification

Responsibilities

Work independently while maintaining full accountability for clinic operations in compliance with hospital internal controls, policies, and procedures.
Develop, implement, and maintain clinic-specific policies while ensuring alignment with hospital standards.
Oversee revenue cycle functions, including billing, collections, insurance payments, accounts payable, and regulatory compliance.
Monitor operational performance and proactively identify and implement process improvements.
Communicate effectively with the Director of Practice Management regarding clinic performance and needs.
Interview, hire, train, supervise, and, when necessary, terminate clinic staff.
Maintain staff schedules, ensuring appropriate coverage at all times.
Conduct and document staff meetings to promote communication and teamwork.
Counsel and develop employees, administer disciplinary actions, and foster a positive work environment.
Cross-train staff to ensure operational continuity.
Build and maintain professional relationships with providers, medical staff, and referring providers.
Promote teamwork between clinical and administrative staff.
Ensure compliance with physician contractual agreements.
Communicate proactively with providers regarding quality of care and revenue opportunities.
Maintain current provider enrollment, credentialing, and licensure.
Ensure clinic operations align with the organization’s mission, vision, and quality standards.
Support adherence to nursing practice guidelines and the applicable code of conduct.
Collaborate with ancillary services to maintain a safe, clean, and secure environment.
Assist accounting with payroll, timecard verification, and accounts payable.
Generate and analyze monthly reports on patient volume, services, and year-over-year comparisons.
Reconcile financial records, including balancing ledgers to bank statements.
Collect, open, and distribute daily mail.
Assist with ordering clinic and office supplies.
Review explanation of benefits (EOBs), resolve denials, and resubmit claims with appropriate corrections.
Coordinate with the Physician Billing Department on accounts receivable and collections processes.
Review accounts prior to referral to collections or credit bureaus.
Work with patients to establish payment arrangements and reduce collection activity.
Create and manage reports, files, and operational documents.
Troubleshoot systems and support cross-training efforts.
Utilize external resources such as Availity, Passport, and other required platforms.
Coordinate facility maintenance and repair needs.
Utilize internal tools such as email, calendars, word processing, and spreadsheets.
Address patient concerns and complaints in a professional manner.
Perform additional duties as assigned by the director or provider.
Completes annual educational requirements within the assigned time frame.
Maintains regulatory requirements, including all state, federal and Joint Commission regulations related to their department and, as appropriate, to the hospital.