Physician Practice Scheduler

Banner Health•Queen Creek, AZ

12h•Onsite

About The Position

This position is located in a medical clinic or physician’s practice and coordinates appointments for physicians, surgical procedures, diagnostic tests, physical therapy, pain management, and other special tests as directed by physicians. The role also obtains necessary authorizations, pre-certifications, and referrals. It supports efficient scheduling and workflow while maintaining strong customer relations and a positive patient experience. The position works with patients, families, physicians, providers, hospitals, third-party payers, vendors, registration and central scheduling staff, medical records, billing, and clinical staff. The role may assist physicians in examination rooms and support front-office duties as needed. The position is based at 37100 N Gantzel Rd, Suite 107, Queen Creek, AZ 85140. The listed office hours are Monday through Thursday, 7:30 a.m. to 5 p.m., and Friday, 8 a.m. to 12 p.m. Banner Medical Group provides primary and specialty care in communities where Banner Health operates. The group has more than 1,000 physicians and more than 3,500 total employees.

Requirements

High school diploma/GED or equivalent working knowledge.
Two years of scheduling experience in a physician’s office or hospital.
Excellent communication, organizational, and problem-solving skills.
Proficiency with commonly used office software and ability to use software typically used for medical practice management and scheduling.
Medical terminology may be required for some assignments.

Nice To Haves

Knowledge of ICD-9, CPT, and HCPCS coding is strongly preferred.
Working knowledge of various insurance plans and/or workers’ compensation is preferred.
Spanish bilingual skills may be preferred for some assignments.
Additional related education and/or experience is preferred.

Responsibilities

Provide customer service to patients, families, hospital scheduling departments, and other physician offices; help resolve room availability conflicts.
Receive physician orders, complete patient registration, and obtain required authorizations, pre-certifications, and referrals.
Work with the billing department to help ensure accurate coding for charges.
Schedule and reschedule patients, confirm upcoming appointments, and communicate physician orders or special instructions before appointments or procedures.
Answer incoming calls, screen calls, take messages, and provide information to patients, physicians, providers, hospitals, and staff.
Document correspondence in patient medical records and update demographic and insurance information in the practice management system.
Assist physicians in examination rooms when required.
Support front-office work such as answering phones, scheduling appointments, taking messages, handling prescription refill requests, and locating information.
May provide direction to support staff or have supervisory accountability.
Assure efficient scheduling and workflow while maintaining outstanding customer relations.