Physician Practice Scheduler

Banner Health•Queen Creek, AZ

About The Position

This position is based in a medical clinic or physician’s practice and coordinates appointments for physicians, surgical procedures, diagnostic tests, physical therapy, pain management, and other tests as directed by physicians. The role also obtains required authorizations, pre-certifications, and referrals. It supports efficient scheduling and workflow while maintaining strong customer relations and may assist with front-office and examination-room duties.

Requirements

High school diploma, GED, or equivalent working knowledge.
Two years of scheduling experience in a physician’s office or hospital.
Excellent communication, organizational, and problem-solving skills.
Proficiency with commonly used office software and the ability to use medical practice management and scheduling software.
Medical terminology may be required for some assignments.

Nice To Haves

Knowledge of ICD-9, CPT, and HCPCS coding.
Working knowledge of various types of insurance plans and/or workers’ compensation.
Spanish bilingual ability may be preferred for some assignments.
Additional related education and/or experience.

Responsibilities

Provide customer service to patients, families, hospital scheduling departments, and other physician offices, and help resolve room availability conflicts.
Receive physician orders, complete patient registration, and obtain necessary authorizations, pre-certifications, and referrals.
Work with the billing department to help ensure charges are coded accurately.
Schedule and reschedule patients, confirm upcoming appointments, and inform patients of physician orders or special instructions.
Answer and screen incoming calls, take messages, and provide information to patients, physicians, providers, hospitals, and staff.
Document correspondence in the patient’s medical record and update demographic and insurance information in the practice management system.
Assist physicians in examination rooms when required.
Assist front-office staff with phones, scheduling, messages, prescription refills, locating information, and related duties as needed.
May provide direction to support staff or have supervisory accountability.
Maintain efficient scheduling and workflow while interacting with patients, physicians, payers, vendors, registration and central scheduling staff, medical records, billing, and clinical staff.