Physician Practice Patient Business Services Coordinator - Imperial Oaks Primary Care

Memorial Hermann Health System•Meadows at Imperial Oaks, TX

1d•Onsite

About The Position

At Memorial Hermann, the Physician Practice Patient Business Services Coordinator is responsible for assisting management in overseeing departmental operations. This includes mentoring other employees as a quality improvement coordinator, ensuring accurate completion of registration, monitoring and correcting reports, maintaining data integrity, ensuring accuracy and continuity of processes, handling escalated issues, scheduling staff, and providing staff training and education. The role contributes to delivering high quality, efficient care and creating exceptional experiences for the community and employees.

Requirements

High School diploma or GED
Ability to multi-task
Proficient typing/keyboarding skills

Nice To Haves

Three (3) years of experience in a hospital or medical business office setting
Supervisory and/or leadership experience

Responsibilities

Assisting management in overseeing departmental operations
Mentoring other employees as a quality improvement coordinator
Insuring accurate completion of registration
Monitoring and correction of reports
Ensuring data integrity, accuracy and continuity of processes
Handling escalated issues
Scheduling staff
Staff training and education
Completes quality review and monitors for process improvement opportunities
Calculates percentage of error for key elements, tracks and reports to management
Participates in educational endeavors of department
Maintains knowledge base of processes and systems by attending update meetings and review training, represents department in meetings as needed
Gathers information and prepares and analyzes operations reports, correcting errors to insure accurate billing and developing and maintaining staff schedules to ensure optimal coverage
Interacts with all staff levels to insure resolution of issues
Monitors assigned reports for data integrity
Researches and corrects accounts as required
Protects the financial integrity of the facility by insuring accuracy of all functions performed by staff across all departmental areas of responsibility
Participates in preparation and presentation of department staff meetings, education, and in-services
Monitors, reviews, and resolves patient account issues on assigned reports
Performs account analysis and trending
Communicates in an effective and professional manner with all Patient Access customers, including physicians, care management, ancillary departments, nursing units, and physicians’ office staff
Supports HR processes including coaching and mentoring of staff; handling performance issues through tracking, counseling, and resolving; determining and enforcing HR verbal warning policy and documenting written warnings; and interviewing and submitting hiring recommendations
Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service
Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff
Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences
Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues
Other duties as assigned