Physician Business Operations Coordinator

University Health Network • Toronto, ON

11h • CA$30 - CA$38 • Onsite

About The Position

This role supports physicians by establishing clear standards for the onboarding process and managing the transition to a new overhead methodology. It aims to foster a common understanding and consistent process for the accurate, equitable, and transparent application and communication of the overhead methodology. The role enhances the physician onboarding experience through clear, consistent, and comprehensive education, and proactively addresses operational onboarding challenges by serving as a central point of contact across teams. Onboarding is further supported by providing assistance with digital tickets, contract support, and consistent direction regarding finance-related matters. The position drives consistency and reduces administrative errors across departments through the communication of standardized processes.

Requirements

• A bachelor's degree in Healthcare Administration, Business Administration, Finance, or a recognized equivalent
• At minimum over 4 years up to and including 6 years practical and related experience and/or 2 years on-the-job training required.
• Experience in healthcare operations, finance, or project management
• Experience in financial coordination, billing processes
• Strong excel and data management skills

Nice To Haves

• Hospital experience is an asset

Responsibilities

• Coordinate physician onboarding by providing guidance on credentialing next steps, account setup, orientation, training, and onboarding education for physicians and administrative staff.
• Develop and maintain onboarding resources including standard operating procedures (SOPs), onboarding/offboarding checklists, FAQs, and compliance documentation to ensure consistent processes.
• Serve as the primary liaison for physicians, collaborating with Finance, People & Culture, Digital, Medical Affairs, and executive leadership to resolve onboarding and operational matters.
• Manage physician contract administration by maintaining standardized contract templates, renewals, addendums, and secure records of executed agreements for compliance and audit purposes.
• Oversee digital asset management by approving asset requests, reviewing monthly digital asset reports, resolving discrepancies, and addressing physician inquiries related to assets and associated charges.
• Lead the implementation and ongoing management of the physician overhead methodology, including project coordination, process development, executive reporting, and annual communications to Medical Affairs leadership.
• Coordinate financial and operational activities by submitting monthly overhead charges, validating overhead data, supporting forecasting, and ensuring accurate processing of physician-related charges.
• Maintain centralized operational and financial databases using Excel, Access, and similar tools to ensure accurate onboarding, financial, and operational records.
• Provide administrative and procurement support by managing Ariba-related processes, coordinating overhead charges with Finance, and communicating operational updates that impact financial activities.
• Drive continuous improvement and compliance by gathering stakeholder feedback, implementing process enhancements, supporting cross-functional initiatives, and ensuring compliance with organizational policies and Occupational Health & Safety requirements.

Benefits

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level