Physician Assistant- Evening Virtual Visits | Atrius Health

UnitedHealth Group•Auburndale, MA

6d•$113,000 - $173,500•Remote

About The Position

Atrius Health, part of the Optum family of businesses, is seeking an Evening Adult Virtual Visit Advanced Practice Clinician (APC) to provide virtual care for adult patients. The clinician evaluates and manages patient concerns, assesses symptoms and acuity, provides evidence-based recommendations, determines appropriate dispositions, manages calls and assigned results, and provides medication management within their scope and organizational protocols. Patient encounters and follow-up must be documented accurately and promptly in the electronic medical record. The position supports evening, overnight, weekend, holiday, and assigned on-call coverage. The clinician uses Epic and other secure technology and communication systems, helps manage call volumes, clinical queues, message pools, and follow-up needs, and collaborates with support staff, nurses, clinicians, and operational leaders. When assigned charge responsibilities, the clinician monitors workflow, distributes urgent calls, supports staff, coordinates operational adjustments, and escalates significant concerns. This is a fully remote position requiring access to organizational technology and secure network systems. It involves extended computer and telephone use and managing competing priorities in a dynamic clinical environment. The role also includes supporting colleagues and new clinicians, escalating patient-safety or workflow issues, and contributing to departmental improvements in access, quality, safety, and efficiency. Compensation generally ranges from $113,000 to $173,500, including base pay and bonus; compensation depends on factors such as labor market, education, experience, productivity, and performance. Benefits include a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401(k) contribution, subject to eligibility requirements.

Requirements

Current Massachusetts licensure as a Nurse Practitioner or Physician Assistant.
Current DEA registration and controlled-substance prescribing privileges, as applicable.
BLS certification.
At least two years of clinical experience in primary care, urgent care, emergency medicine, internal medicine, family medicine, or a related field.
Demonstrated ability to work independently and make sound clinical decisions.
Strong communication, assessment, and critical-thinking skills.

Nice To Haves

Prior telehealth, triage, urgent care, or after-hours clinical experience.
Experience with Epic or a comparable electronic medical record system.
Experience working in a high-volume, fast-paced clinical environment.

Responsibilities

Evaluate and manage patient concerns through virtual encounters.
Assess symptoms and acuity and provide clinical recommendations using evidence-based guidelines.
Determine appropriate patient disposition, including home care, urgent care, emergency department referral, or provider follow-up.
Manage urgent, high-priority, and routine patient calls according to department policies.
Review and address assigned abnormal laboratory and diagnostic results.
Provide medication management, prescription renewals, and treatment recommendations within scope of practice and organizational protocols.
Document patient interactions accurately and promptly in the electronic medical record.
Participate in evening, overnight, weekend, holiday, and assigned on-call coverage schedules.
Monitor call volume and support workflow management during periods of high demand.
Use Epic, secure chat, telephony systems, and other technology platforms required for patient care.
Communicate with PSRs, RNs, charge clinicians, and operational leadership to support departmental workflow.
Assist with clinical queues, message pools, and patient follow-up needs.
Adapt to changing patient volumes and operational demands while maintaining quality and service standards.
Serve as a clinical resource for support staff and colleagues when appropriate.
Participate in onboarding, mentoring, and supporting new clinicians.
Escalate patient-safety concerns, workflow barriers, and operational issues through established channels.
Foster a collaborative, respectful, patient-focused team environment.
Support initiatives to improve patient access, quality, safety, and operational efficiency.
When assigned charge responsibilities, monitor call volume, message pools, and workflow; help distribute urgent and emergent calls; provide real-time staff support; coordinate staffing adjustments, breaks, and operational communication; and escalate significant concerns to leadership.