Physician Advisory Services Customer Service Representative

Dane Street, LLC

11d • Remote

About The Position

The Customer Service Representative is responsible for receipt of new cases and ensuring proper system drafting and setup. The CSR also is responsible for taking direction and facilitating the case assignment/scheduling process. Dane Street’s success relies on individual and team contributions every day. We care for our customers, each other and Dane Street. It is the responsibility for all of us to maintain a positive working environment that promotes client satisfaction and results.

Requirements

• Computer literacy and typing skills are essential.
• Maintaining an uninterrupted internet connection is a requirement of all work from home position.

Nice To Haves

• An Associate’s Degree is preferred.
• Business experience in a healthcare and/or insurance setting is preferred.
• Present exceptional communication skills with a clear understanding of company business lines.
• The ability to apply critical thinking, manage time efficiently and meet specific deadlines.

Responsibilities

• Handling Receipt of New Cases: Intake new cases and review/verify information and requests. Draft cases by entering information into the Dane Street system, AccessDS.
• Work with client on any information missing pertinent to processing claim.
• Sort, organize and create medical document listing - if required by client, and in line with specific special handling.
• Assignment of Cases: Assign/schedule new cases to physicians for review with the appropriate physician, based on location, reviewer availability, specific guidelines, jurisdictional requirements and other client requirements.
• Ensure that the assigned physician has no conflict of interest with the case assignment.
• Oversight of Cases: Monitor, process and track cases to ensure we meet deadlines.
• Client Interaction: Update clients frequently on cases in progress.
• May communicate when there are questions on referral information to ensure proper documentation and information is provided to the assigned reviewer.
• Ensure proper documentation for specified cases is provided to the client.
• Other duties & special projects, as assigned and based on business needs.

Benefits

• medical, dental, and vision coverage for you and your family.
• voluntary life insurance options for you, your spouse, and your children.
• hospital indemnity, critical illness, accident indemnity, and pet insurance plans.
• basic life insurance, short-term disability, and long-term disability coverage at no cost.
• generous paid time off policy
• 401k plan with a company match
• Apple equipment and a media stipend are provided for remote workspace.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree