About The Position

Performs administrative support services for physicians and leaders, including scheduling appointments, tests, admissions, and procedures; preparing correspondence and manuscripts; scheduling meetings; maintaining records and files; and completing special projects as assigned. The role supports patient communications, physician credentialing and continuing education tracking, medical documentation, surgery and diagnostic scheduling, authorizations, reporting, and coordination with employees, agencies, and other physician practices. It also handles supply orders, equipment and repair coordination, travel arrangements, transcription, medical records, and presentation preparation.

Requirements

  • Two years of customer service experience in an office setting or similar environment.
  • Knowledge of grammar, punctuation, spelling, and business-related writing.
  • Knowledge of medical terminology.
  • Knowledge of office equipment and system programs, including Microsoft Word, Excel, PowerPoint, and the Internet.
  • Ability to organize and compose general business communications for review and signature.
  • Ability to represent the department or function in a professional, courteous, and efficient manner.

Nice To Haves

  • High school education or equivalent preferred.
  • Two years of administrative experience and/or physician office experience preferred.
  • Bilingual English/Spanish skills highly preferred.

Responsibilities

  • Answer and screen calls for physicians and leaders about patients, medical results, pharmacy prescriptions, and refills; take messages as needed.
  • Assist physicians and leaders with credentialing applications, medical license requirements, and memberships.
  • Maintain logs of physicians’ Continuing Medical Education credits, associated expenses, and teaching hours.
  • Review documentation submitted for physicians to ensure relevant data, files, and signatures are included.
  • Coordinate and schedule surgeries, procedures, and diagnostic testing for patients.
  • Obtain authorizations and follow up on pending requests to meet patient needs.
  • Gather information for general purposes or special reports, contacting employees, departments, agencies, and individuals for additional documents or reports.
  • Prepare medical reports and documents for leader or physician approval.
  • Make appointments and maintain calendars for medical conferences, rounds, schedules, consultation requests, and other items.
  • Act as a liaison between employees, agencies, and other physician practices.
  • Order medical and office supplies and coordinate equipment and repairs.
  • Process travel applications and make travel arrangements, including hotel reservations.
  • Transcribe letters, memoranda, medical examinations, clinical referrals, case summaries, initial workups, consent forms, laboratory reports, and research summaries.
  • Prepare PowerPoint presentations for meetings and forums.
  • Prepare and maintain medical records and documents, such as abstracts and medical case histories.
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