Physical Therapy Receptionist

Center for Advanced Orthopedics and Sports Medicine • Auburn Hills, MI

2d

About The Position

Greets and receives patients and visitors and provides assistance in scheduling appointments, patient registration, insurance verification and the collection of any co-payments. We are seeking a talented individual to join our fun team of staff and patients.

Requirements

• High School Diploma or GED.
• Minimum of two years of experience.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Talking to others to convey information effectively.
• The ability to speak clearly so others can understand you.
• The ability to read and understand information and ideas presented in writing.
• The ability to combine pieces of information to form general rules or conclusions.

Nice To Haves

• PT experience preferred.

Responsibilities

• Welcomes patients and visitors in a courteous and professional manner and verifies patient contact and insurance information on file.
• Arranges appointments and registers patients, ensuring that all demographic information is current.
• Answers non-medical questions and gives routine non-medical instructions.
• Answers and screens telephone calls and takes messages.
• Collects, verifies, and enters into the billing system all insurance and third party resources for payment.
• Verify accuracy of billing data and resolve any discrepancies.
• May coordinate insurance verification and perform precertification with insurance companies.
• May prepare charge tickets and receive co-payments for office visit.
• Other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED