Registration/Receptionist- Therapy

Orthopaedic & Spine Center of the Rockies PC•Fort Collins, CO

1d•Onsite

About The Position

OCR has been the premier provider of orthopaedic care in Colorado, Wyoming, and Nebraska for 55 years! As we continue to grow, we are looking for individuals who share our values and are looking to contribute to our mission and vision. Are you passionate about patient care, teamwork, and inspiring others? If so, join the specialists in the medicine of motion today! The Registration/Receptionist performs routine clerical duties associated with registering patients, gathering all necessary insurance and demographic information and obtains appropriate referrals or authorization for patient visits. This position works closely with the Business Office and the Therapy Team Lead to ensure that customer service is first priority at check-in and that all daily tasks are completed in a timely and accurate manner. They must maintain current and up-to-date reference materials on insurance plans as provided.

Requirements

High School Diploma or equivalent is required.
Minimum 1 year experience in customer-facing service position.
Medical office reception experience a plus.
Working knowledge of Microsoft Office Suite or related software, scheduling and medical records software, and similar computer applications.
Ability to quickly learn multi-line phone system.
Core competencies in customer service, interpersonal skills, communication, teamwork, attendance/punctuality and confidentiality.

Responsibilities

Greets and checks in visitors and/or vendors to the clinic according to established protocol and directs them to appropriate clinic locations.
Ensures clinic is open on time according to the established checklist and adequately staffed for daily volume.
Strives for excellent customer service by ensuring that patients and/or visitors to OCR are treated in a professional, courteous manner at all times.
Monitors the lobby to ensure that patients are being accommodated.
Keeps patients apprised of estimated waiting times.
Offers assistance if patients or visitors encounter difficulties.
Maintains up-to-date reference materials on insurance plans as provided by the manager.
Researches insurance information provided by patient in order to clearly identify participation with OCR and referral requirements.
Demonstrates a thorough knowledge of all pertinent computer fields (e.g., insurance, patient and appointment screens).
Recognizes potential credit problems with a patient and contacts appropriate business office personnel to address the patient's situation.
Strives to coordinate tasks to fill in “down time” at the registration desk.
Ensures that charts for new patients are created according to the guidelines established.
Creates daily reports to ensure that accounts have accurate data entry and appropriate referrals.
Communicates all concerns, risk management issues, breakdown in protocol and constructive criticisms to supervisor.
Follows chain-of-command established by supervisor when addressing protocol issues outside of business office department.
Maintains a clean and orderly work area including personal area and lobby.
Ensures that lobby area is tidy and fresh coffee is available.
Required to follow OCR and departmental policies and procedures.
Other duties as assigned.