Physical Therapy Medical Receptionist

Orthocincy•Anderson, IN

5d•Onsite

About The Position

Responsible for performing a variety of clerical duties in a professional manner. Greets, screens, schedules, and directs patients/visitors to appropriate areas and demonstrates excellence with respect to treating and caring for customer’s in-person and over the phone. Responsible for performing a variety of clerical duties: answers phone calls, takes messages, fax, scan, etc. Verify that all forms, test results, and other paperwork is in the electronic health records system according to therapy office protocol. Obtain, verify, and update patient information and provide support services to patients and therapy staff. Maintain the practice management system. Daily calls to patients from the scheduling pool to schedule therapy visits. Collect payments for services rendered per policy, including copayments and balances on patient accounts. Daily drawer balancing. Compliance with HIPAA, OSHA, and safety standards of the organization. Perform other duties that may be necessary or in the best interest of the practice.

Requirements

High school diploma or equivalent
Minimum one year of experience in a customer service position in a medical practice setting preferred
Knowledge of OrthoCincy Mission, Vision, and Values
Knowledge and proper use of office equipment
Knowledge of practice management and electronic health records systems
Knowledge and proficiency of word processing, computer/pc and internet/email skills
Knowledge of HIPAA, OSHA, and safety regulations
Knowledge of basic medical terminology and anatomy
Skilled in the use of a practice management software system and accuracy in data entry
Skilled in communicating effectively with providers, staff, patients and vendors
Skilled in organizing and multi-tasking
Skilled in adaptability and basic math skills
Ability to work effectively and deal courteously with patients, staff, and others
Ability to multi-task and analyze situations to respond appropriately
Ability to use math skills to accurately complete daily balancing and provide accurate change to the patient
Ability to organize work environment and workload to meet needs of the organization
Ability to work as a team player

Nice To Haves

Schedules will change as department needs change including overtime and travel between therapy locations to support staff as needed.

Responsibilities

Greets, screens, schedules, and directs patients/visitors to appropriate areas
Answers phone calls, takes messages, fax, scan
Verify that all forms, test results, and other paperwork is in the electronic health records system
Obtain, verify, and update patient information
Provide support services to patients and therapy staff
Maintain the practice management system
Daily calls to patients from the scheduling pool to schedule therapy visits
Collect payments for services rendered per policy, including copayments and balances on patient accounts
Daily drawer balancing
Compliance with HIPAA, OSHA, and safety standards of the organization
Perform other duties that may be necessary or in the best interest of the practice