Physical Therapist Center Therapy Director

Concentra • Robbinsdale, MN

11d • $85,000 - $106,000 • Onsite

About The Position

The Center Therapy Director provides rehabilitative services to disabled, injured, and diseased patients while performing supervisory duties within a Concentra center. The role aligns patient care with Concentra Medical Centers’ Injury Process Management, occupational medicine rehabilitation philosophy, and applicable policies, practices, and regulations. The director spends all working time in the center providing direct patient care and leading by example to create an exceptional patient experience.

The position oversees clinical outcomes, workflows, staffing, colleague development, patient and client satisfaction, compliance, and center financial performance. The director collaborates with the Center Leadership Team (CLT), Director of Therapy Operations (DTO), Center Operations Director (COD), and Center Medical Director (CMD) to improve quality, safety, efficiency, and business outcomes. The role also cultivates relationships with employers, referral sources, and payers, and supports the development and growth of the center.

Requirements

• Bachelor of Science or advanced degree in Physical Therapy (Doctor of Physical Therapy) from an accredited college or university.
• Meet the licensure requirements of the jurisdiction.
• Customarily at least two years of demonstrated clinical experience.
• Demonstrate Concentra’s core competencies: service mentality, attention to detail, sense of urgency, initiative, and flexibility.
• Use logic to identify key facts, explore alternatives, and propose quality solutions when making decisions or solving problems.
• Demonstrate outstanding customer service and tact and professionalism when dealing with people.
• Properly handle sensitive and confidential information, including HIPAA and PHI, in accordance with laws and company policies.
• Demonstrate outstanding clinical knowledge of physical and occupational therapy services.
• Demonstrate dedication to Concentra’s occupational medicine therapy philosophy.
• Demonstrate interest in leading therapy staff.
• Demonstrate leadership qualities and administrative abilities relevant to the responsibilities.
• Demonstrate excellent communication skills, sound judgment, decision-making, and the ability to motivate employees.

Responsibilities

• Provide direct patient care in the center and lead by example to create an exceptional patient experience.
• Manage clinical center metrics related to quality outcomes and hold therapists accountable.
• Demonstrate the components of the Physical Therapy Guidebook and the Perfect PT visit.
• Manage clinical outcomes and address outlier cases with staff therapists.
• Ensure clinical workflows support patient capture, referral processing, and scheduling.
• Execute therapy plans with a focus on early intervention and same-day evaluation.
• Create a professional, collaborative working environment that promotes teamwork, quality, strong outcomes, and patient safety.
• Work with the DTO to identify clinical improvement opportunities.
• Build relationships with employers, referral sources, and payer groups through routine communications and engagement.
• Use clinical systems effectively for documentation, coding, charge capture, and follow-through on patient care orders.
• Ensure compliance with state practice acts, rules and regulations, and workers’ compensation regulations.
• Drive patient and client experience and satisfaction metrics.
• Participate in CLT meetings with the COD and CMD to improve quality and patient safety, manage outliers, and support center business growth.
• Maintain relationships with center clients and payers and respond to requests within 24 hours.
• Work with the DTO and CLT to manage clinical and support staffing levels and proficiencies to optimize satisfaction, workflows, and efficiency.
• Promote and exemplify Orange Book values for center colleagues.
• Develop staff therapists and PTSS throughout the talent life cycle.
• Foster collaboration, professionalism, safety, quality care, continuous improvement, and recognition.
• Promote collaboration within the CLT and across disciplines to achieve clinical and business outcomes.
• Understand and provide input on center financial drivers and outcomes, including GRV, PI, new injuries, and TAT, to support the annual business plan.
• Promote center initiatives and workflows consistent with those at other centers.
• Provide input on the center budget and key business metrics.
• Handle confidential and critical information with discretion and secure information management.

Benefits

• Generous paid time off (PTO)
• Paid holidays
• Paid sick/EID days
• Set schedule
• Flexible per diem opportunities
• Medical and prescription plans
• Basic and enhanced dental and vision plans
• Supplemental health benefits, including accident, critical illness, and hospital indemnity insurance
• LifeWorks employee assistance program
• Company-funded HSA
• Short-term disability
• Pre-tax health care and dependent care spending accounts (FSA)
• Training in Concentra’s occupational medicine process management model
• Medical Experts Panel (MEP)
• Concentra CME courses
• New hire learning program
• Occupational Health University
• Leadership development program
• Manual therapy certification
• Yearly CME stipend and CME time
• Tuition reimbursement
• Professional On-demand Learning Modules
• Malpractice insurance
• Opportunities for advancement locally and nationally
• Traditional and Roth 401(k) with employer match
• Competitive salary
• Colleague referral bonus program
• Colleague discount program
• Life insurance and disability coverage
• Relocation assistance when applicable
• Incentive/RVU bonus
• Commuter benefits
• Identity theft services
• Company-paid long-term disability
• Up to $20,000 sign-on bonus
• Monthly and quarterly bonus incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Manager