Physical Therapist Center Therapy Director

Concentra•Joliet, IL

16h•$88,000 - $110,000•Onsite

About The Position

The Center Therapy Director provides rehabilitative services to disabled, injured, and diseased patients at a Concentra center while performing supervisory and leadership duties. The role aligns care with Concentra Medical Centers’ Injury Process Management approach, occupational medicine rehabilitation philosophy, and applicable policies, practices, and regulations. The director spends all working time in the center providing direct patient care and leading by example to deliver an exceptional patient experience. The role oversees clinical quality and outcomes, workflows, staffing, therapist development, patient and client experience, and center business metrics. It also requires collaboration with center leadership and clinical teams, maintaining relationships with employers, referral sources, and payers, and ensuring appropriate documentation, coding, compliance, and follow-through on patient care orders.

Requirements

Bachelor of Science or advanced degree in Physical Therapy (Doctor of Physical Therapy) from an accredited college or university.
Meet the licensure requirements of the applicable jurisdiction.
Customarily at least two years of demonstrated clinical experience.
Demonstrate service mentality, attention to detail, sense of urgency, initiative, and flexibility.
Use logic to identify key facts, explore alternatives, and propose quality solutions when making decisions or solving problems.
Demonstrate outstanding customer service and tact and professionalism when dealing with people.
Handle sensitive and confidential information, including HIPAA and PHI, in accordance with federal and state laws and company policies.
Demonstrate outstanding clinical knowledge of physical and occupational therapy services.
Demonstrate dedication to Concentra’s occupational medicine therapy philosophy.
Demonstrate interest in leading therapy staff, leadership qualities, and administrative abilities relevant to the role.
Demonstrate excellent communication skills and the ability to exercise judgment, make decisions, and motivate employees.

Responsibilities

Provide direct patient care in the center, lead by example, and create an exceptional patient experience.
Manage clinical center metrics related to quality outcomes and hold therapists accountable for performance.
Demonstrate the components of the Physical Therapy Guidebook and the Perfect PT visit.
Manage clinical outcomes and address outlier cases with staff therapists.
Ensure clinical workflows optimize patient capture, referral processing, and scheduling.
Execute therapy plans with a focus on early intervention and same-day evaluation.
Create a professional, collaborative working environment that promotes teamwork, quality, outcomes, and patient safety.
Work with the DTO to identify clinical improvement opportunities.
Build relationships with employers, referral sources, and payer groups through routine communication and engagement.
Use clinical systems effectively to support documentation, appropriate coding, charge capture, and follow-through on patient care orders.
Ensure compliance with applicable State Practice Acts, rules and regulations, and workers’ compensation regulations.
Drive patient and client experience and satisfaction metrics.
Participate in CLT meetings with the COD and CMD to improve quality and patient safety, manage outliers, and support center development and growth.
Maintain relationships with center clients and payers and respond to requests within 24 hours.
Work with the DTO and CLT to manage clinical and support staffing levels and proficiencies to optimize satisfaction, workflows, and efficiency.
Promote and exemplify Concentra’s Orange Book values.
Develop staff therapists and PTSS through all aspects of the talent life cycle.
Foster collaboration, professionalism, patient and colleague safety, quality care, continuous improvement, and recognition.
Promote collaboration within the CLT and across disciplines to achieve clinical and business outcomes.
Understand and provide input on center financial drivers and outcomes, including GRV, PI, new injuries, and TAT, to support the annual business plan.
Promote center initiatives and workflows consistent with those in other centers.
Provide input on the center budget and key business metrics.

Benefits

Generous paid time off (PTO)
Paid holidays
Paid sick/EID days
Set schedule
Flexible per diem opportunities
Medical and prescription plans
Dental and vision plans, including basic and enhanced options
Supplemental health benefits, including accident, critical illness, and hospital indemnity insurance
LifeWorks employee assistance program
Company-funded HSA
Short-term disability
Pre-tax health care and dependent care flexible spending accounts
Training in the occupational medicine process management model
Medical Experts Panel (MEP)
Concentra CEU courses
New hire learning program
Occupational Health University
Leadership development program
Manual therapy certification
Yearly CEU stipend and CEU time
Tuition reimbursement
Professional on-demand learning modules
Malpractice insurance
Opportunities for advancement locally and nationally
Traditional and Roth 401(k) with employer match
Competitive salary
Colleague referral bonus program
Colleague discount program
Life insurance and disability coverage
Relocation assistance when applicable
Incentive/RVU bonus
Commuter benefits
Identity theft services
Company-paid long-term disability
Monthly and quarterly bonus incentives