Physical Therapist Center Therapy Director

Concentra • Mesa, AZ

6d • Onsite

About The Position

The Center Therapy Director provides rehabilitative services to patients with disabilities, injuries, and diseases while carrying out supervisory responsibilities within a Concentra center. The role aligns clinical practice with Concentra Medical Centers’ Injury Process Management approach, occupational medicine rehabilitation philosophy, and applicable policies, practices, and regulations. The director spends all working time in a center providing direct patient care and leading by example to create an exceptional patient experience.

The position oversees clinical outcomes, workflows, staffing, colleague development, patient and client satisfaction, and key business metrics. The director collaborates with center leadership and colleagues to improve care quality, patient safety, operational efficiency, and center performance.

Requirements

• Bachelor of Science or advanced degree in Physical Therapy (Doctor of Physical Therapy) from an accredited college or university.
• Meet the licensure requirements of the applicable jurisdiction.
• Customarily at least two years of demonstrated clinical experience.
• Demonstrate Concentra core competencies: service mentality, attention to detail, sense of urgency, initiative, and flexibility.
• Use logic to identify key facts, explore alternatives, and propose quality solutions when making decisions or solving problems.
• Demonstrate outstanding customer service and deal with people tactfully and professionally.
• Handle sensitive and confidential information, including HIPAA and PHI, in accordance with federal and state laws and company policies.
• Demonstrate outstanding clinical knowledge of physical and occupational therapy services.
• Demonstrate dedication to Concentra’s occupational medicine therapy philosophy.
• Demonstrate interest in leading therapy staff.
• Demonstrate leadership qualities and administrative abilities relevant to the job responsibilities.
• Demonstrate excellent communication skills, sound judgment, decision-making ability, and the ability to motivate employees.

Responsibilities

• Provide direct patient care in the center and lead by example to create an exceptional patient experience.
• Manage key clinical center metrics related to quality outcomes and hold therapists accountable.
• Demonstrate the components of the Physical Therapy Guidebook and the Perfect PT visit.
• Manage clinical outcomes and address outlier cases with staff therapists.
• Ensure clinical workflows optimize patient capture, referral processing, and scheduling.
• Execute therapy plans with a focus on early intervention and same-day evaluation.
• Create a professional, collaborative working environment that supports teamwork, quality outcomes, and patient safety.
• Work with the DTO to identify clinical improvement opportunities.
• Build relationships with employers, referral sources, and payer groups through routine communication and engagement.
• Use clinical systems to support documentation, appropriate coding, charge capture, and follow-through on patient care orders.
• Ensure compliance with applicable state practice acts, rules and regulations, and workers’ compensation regulations.
• Drive patient and client experience and satisfaction metrics.
• Participate in CLT meetings with the COD and CMD to improve quality and patient safety, manage outliers, and support center business development.
• Maintain relationships with center clients and payers and respond to requests within 24 hours.
• Work with the DTO and CLT to manage clinical and support staffing levels and proficiencies to optimize satisfaction, workflows, and efficiency.
• Promote and exemplify Orange Book values for center colleagues.
• Develop staff therapists and PTSS through the colleague talent life cycle.
• Foster collaboration, professionalism, safety, quality care, continuous improvement, and recognition.
• Promote collaboration within CLT and across disciplines to achieve clinical and business outcomes.
• Understand and provide input on center financial drivers and outcomes, including GRV, PI, new injuries, and TAT, to support the annual business plan.
• Promote center initiatives and workflows consistent with those of other centers.
• Provide input to the center budget and key business metrics.

Benefits

• Generous paid time off (PTO)
• Paid holidays
• Paid sick/EID days
• Set schedule
• Flexible per diem opportunities
• Medical and prescription plans
• Basic and enhanced dental and vision plans
• Supplemental health benefits, including accident, critical illness, and hospital indemnity insurance
• LifeWorks employee assistance program
• Company-funded HSA
• Short-term disability
• Pre-tax health care and dependent care spending accounts (FSA)
• Training in the occupational medicine process management model
• Medical experts panel (MEP)
• Concentra CEU courses
• New hire learning program
• Occupational Health University
• Leadership development program
• Manual therapy certification
• Yearly CEU stipend and CEU time
• Tuition reimbursement
• Professional on-demand learning modules
• Malpractice insurance
• Opportunities for advancement locally and nationally
• Traditional and Roth 401(k) with employer match
• Competitive salary
• Colleague referral bonus program
• Colleague discount program
• Life insurance and disability coverage
• Relocation assistance when applicable
• Incentive/RVU bonus
• Commuter benefits
• Identity theft services
• Company-paid long-term disability
• Monthly and quarterly bonus incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Manager