Physical Security Technician

Boston College•Chestnut Hill, MA

12d•Onsite

About The Position

The Physical Security Technician reports to the Manager, Integrated Security and Information Systems and directly supports the technology needs of Boston College's Department of Public Safety. The role provides on-site support for the physical components of Public Safety Technology and Building Security Systems across the University, including IP video security, access control, panic alarm, and intrusion alarm systems. The technician also assists with physical support for other Public Safety Technology, including in-vehicle computers, LTE trunk routers, portable and base radios, FirstNet and EPTT, the siren and auditable mass notification system, and Smart Campus technologies such as license plate recognition, Blue Light Emergency Phones, dynamic alarm mapping, and AVL mapping. The role also supports technology in the Public Safety Primary Communications Center and Backup Communications Center. The hiring range is $39.47 to $49.35 per hour, commensurate with relevant experience.

Requirements

Five years of experience as an in-field technician, with hands-on experience troubleshooting, repairing, and installing Public Safety Technology and Building Security Systems.
Strong technical abilities to troubleshoot, support, and maintain critical physical security equipment supporting a 24x7 operation.
Strong problem-solving, organizational, project planning, and troubleshooting skills, including the ability to find solutions and manage multiple tasks with shifting priorities.
Excellent customer service skills and a strong commitment to customer service.
Excellent coordination, collaboration, writing, and verbal communication skills.
Ability to work effectively in a group and as a member of a project team.
Knowledge of TCP/IP networking and comfort working with basic IP networks.
Experience with Google Suite and Microsoft Excel, Word, and other Microsoft Office applications.
Ability to lift and carry 50 pounds, climb a ladder at least 15 feet, and travel across campus.
Ability and experience using hand and power tools.
Clean driving record.
Willingness and ability to support a diverse and inclusive environment.

Nice To Haves

Bachelor's degree.
Higher education experience.
Software House CCURE 9000 Installer certification.
Genetec Security Center certification.
Proficiency in reading and understanding security floorplans, architectural diagrams, and network diagrams.
Lead experience.
Experience with access control and alarm management systems, including card readers, panic alarms, intrusion alarms, and intercoms.
Experience with IP and analog CCTV security cameras.
Experience with basic computer networking and telecommunications.
Experience with Software House access control and alarm management systems.
Experience with Inovonics panic alarms.
Experience with DSC intrusion alarm systems.
Experience with 2N and AiPhone intercoms.
Experience with Genetec Security Center video management systems.
Experience with Axis Communications video security cameras.

Responsibilities

Provide on-site support for the physical aspects of Public Safety Technology and Building Security Systems across the University.
Troubleshoot, support, and maintain IP video security, access control, panic alarm, and intrusion alarm systems.
Assist with physical support for Public Safety Technology used by the Department of Public Safety, including in-vehicle computers, routers, radios, FirstNet and EPTT, siren and mass notification systems, Smart Campus technologies, and communications center technology.

Benefits

Tuition remission for employees.
Tuition remission for eligible spouses and children.
Medical, dental, and vision insurance.
Low-cost life insurance.
Eligibility for University-funded 401(k) and employer-sponsored 403(b) retirement plans.
Paid holidays annually.
Sick and vacation pay.

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