Physical Security Technician

TEKsystems•Raleigh, NC

7d•$20 - $26•Onsite

About The Position

The Physical Security Service Technician services, maintains, repairs, and troubleshoots access control equipment and IP-based video security systems at commercial client sites. Systems include electrified and non-electrified locks, card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, wired and wireless systems, and intercom systems. The technician diagnoses installation issues and applies efficient resolutions consistent with company standards, repairing systems as needed to ensure operability and compliance with applicable building codes. The role involves documenting service issues, providing phone and online remote diagnostic support, and driving a company-issued vehicle to client sites. The technician uses hand and power tools, analog/digital test equipment, and CCTV testing devices, and reads electrical schematics, CAD drawings, and related low-voltage documents. This is a contract-to-hire position based fully onsite in Raleigh, North Carolina, with scheduled on-call duties for emergency service calls.

Requirements

High school degree, vocational school, or equivalent.
At least 2 years of field experience.
Possession of applicable state-specific licensing, such as Class D or Alarm Installer, or ability to obtain a license once hired.
Understanding of Windows operating systems and overall IT network topology.
Ability to meet deadlines and work in a fast-paced environment with minimal direction.
Good communication skills for effective interaction with internal and external customers.
Availability for scheduled on-call duties to respond to emergency service calls.
Strong troubleshooting skills and mechanical and electronics aptitude.
Ability to lift up to 50 pounds and work at ladder heights of up to 16 feet.
Ability to work independently or as a member of a team.
Good verbal and written communication skills.

Nice To Haves

Experience with one or more of the following: Software House, Lenel, AMAG, S2, Brivo, Milestone, Exacq, Axis, Bosch, Commend, DMP, Open Options, Notifier, Fluidmesh, or ONSSI.

Responsibilities

Travel to commercial client sites to service, repair, troubleshoot, and diagnose access control equipment and IP-based video security systems.
Troubleshoot system installations and identify and apply effective, efficient resolutions consistent with company installation standards.
Identify and repair physical security systems as needed to ensure operability and compliance with applicable building codes.
Complete documentation to track service-related issues.
Use hand and power tools, analog/digital test equipment, and CCTV testing devices safely.
Read and understand electrical schematics, CAD drawings, and related documents for low-voltage applications.
Establish and maintain effective working relationships with internal and external customers.
Provide phone and online remote diagnostic support.
Drive a company-issued vehicle to commercial client sites to perform service.
Perform other duties as assigned by Operations Management.