Video Security Technician

Private Label Staff • Hampton, VA

6d

About The Position

We are seeking a field-focused Physical Security Systems Technician with practical Bosch video-surveillance experience to lead camera-system operations and maintenance. The technician will diagnose and correct camera and connectivity issues, support repairs and replacements, assist with security-system projects, and help maintain reliable operation of installed video infrastructure. Strong low-voltage cabling skills and IP-camera troubleshooting experience are valuable, including for candidates who have limited product-specific experience.

The role covers field service for Bosch IP cameras, including fixed and PTZ devices, and related mounts, housings, power, connectivity, and video-system components. It also supports Bosch Video Management System (BVMS) activities at the field-technician level, such as device discovery, basic configuration validation, recording and connectivity checks, alarm/event verification, and gathering diagnostics for escalation. The technician coordinates with management, customer security personnel, network staff, vendors, and Bosch technical support when issues require work beyond field-level repair.

The position includes preventive maintenance, security-camera project support, and installation and troubleshooting of low-voltage infrastructure. The technician documents work and equipment details, identifies materials needed for corrective work, and follows applicable safety, customer-security, infection-control, occupied-facility, and Federal facility-access procedures. Scheduled after-hours maintenance or project work may be required.

Requirements

• At least 3 years of hands-on field experience with CCTV, IP video surveillance, electronic security systems, or closely related low-voltage systems.
• Ability to troubleshoot IP cameras and field devices from the physical layer through basic network connectivity, including Ethernet, PoE, addressing concepts, switch-port/link status, and device communication.
• Experience installing, replacing, aiming, focusing, testing, and documenting fixed and PTZ cameras and associated mounts/housings.
• Working knowledge of structured cabling practices, copper termination and testing, labeling, pathways, and telecommunications-room patching.
• Ability to read floor plans, camera schedules, device lists, wiring diagrams, work orders, and manufacturer documentation.
• Strong customer-service and documentation skills, and ability to work independently and escalate appropriately.
• High school diploma or equivalent; technical school, apprenticeship, military electronics/security training, or equivalent field experience is acceptable in lieu of a degree.
• Ability to satisfy customer onboarding, background suitability, badging, safety, and site-access requirements.

Nice To Haves

• Bosch BVMS Technical Certification or current Bosch Security and Safety Systems Academy training in BVMS, Bosch IP video, or related video products.
• Hands-on experience with Bosch PTZ and fixed IP cameras, Video Recording Manager (VRM), BVMS Operator/Configuration Client, or Bosch recording appliances.
• Experience with Bosch technical support, firmware/configuration tools, device replacement procedures, and video-system commissioning.
• Experience with other enterprise video platforms or camera manufacturers.
• Experience with access-control, intrusion-detection, panic/duress, or other electronic security systems.
• BICSI Installer 1, Installer 2 Copper, BICSI Technician, or equivalent low-voltage credential.
• CompTIA Network+, Cisco networking fundamentals, or comparable practical IP-network training.
• OSHA 10, lift certification, or other relevant field-safety training.
• NICET electronic security/video credentials, ESA training, or equivalent manufacturer/security-industry certifications.

Responsibilities

• Troubleshoot and maintain Bosch IP cameras, including fixed and PTZ devices, mounts, housings, power, network connectivity, and related video-system components.
• Diagnose camera outages, intermittent video, poor image quality, PTZ/control problems, PoE or power faults, network-link issues, damaged cabling or connectors, configuration issues, and other common field conditions.
• Remove, repair or replace, reinstall, aim, focus, configure, and validate cameras and associated field hardware according to approved work orders and manufacturer guidance.
• Support BVMS and related video-system activities at the field-technician level, including device discovery, basic configuration validation, recording and connectivity checks, alarm/event verification, and diagnostic-information collection for escalation.
• Coordinate with management, customer security personnel, network staff, vendors, and Bosch technical support when issues exceed field-level repair or require software or server engineering.
• Perform preventive maintenance inspections and condition assessments, including cleaning, connection checks, authorized firmware/configuration verification, and documentation of recurring or lifecycle-related issues.
• Support camera-system surveys, device replacements and relocations, new installations, coverage verification, commissioning, and post-installation testing.
• Install and troubleshoot low-voltage infrastructure, including Category 6/6A cabling, patch-panel and device-side terminations, PoE network connections, pathways, cable supports, labels, grounding/bonding, and equipment mounting.
• Use common test tools to verify copper cabling, PoE/power, network link, and physical connectivity; determine whether faults involve a device, cabling, switch port or power, configuration, or upstream system.
• Maintain ticket notes, device records, test results, serial/model information, maintenance history, photos, and as-built updates; identify parts and materials needed for corrective work.
• Follow site safety, customer-security, infection-control, occupied-facility, and Federal facility-access procedures.
• Support scheduled after-hours maintenance or project work when required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED