Physical Security Systems Technician

Stream Data Centers•Goodyear, AZ

1d•$75,000 - $85,000•Hybrid

About The Position

Stream Data Centers is seeking a highly talented and motivated Security Systems Technician to join their Corporate Security team. This role will focus on maintaining, managing, and supporting all Stream Data Center-owned electronic security systems, with a primary focus on the PHX campus in Goodyear. The Corporate Security department is responsible for specifying, purchasing, configuring, and maintaining all in-house electronic security equipment. Stream Data Centers has been a trusted partner in providing world-class data center solutions since 1999, focusing on sustainable, secure, and reliable infrastructure.

Requirements

2+ Years of Physical Security Technology or Operational experience.
Training and experience with Access Control Systems and Digital Monitoring Products.
LenelS2 Certification preferred or end user experience.
Milestone VMS Certification is preferred or end user experience.
Working knowledge of electronic Key Management applications.
Basic knowledge of networks and Windows server machines.
Basic knowledge of utilizing ticketing systems for tracking and triaging of support issues.
Basic Computer Skills (MS Office and Outlook)
Able to plan, organize, and prioritize workload to meet deadlines.
Strong communication skills (verbally and written).

Responsibilities

Remote and onsite troubleshooting of physical security systems for all Stream DC locations.
Lifecycle management of support requests from onsite Security and Operations personnel.
In-bound call management of all critical ACS, VMS and Security system issues.
Documentation management of all current security policies and assisting development of procedures for full Security system programming and other Security related applications.
Assist with project management deliverables for all security system installations and upgrades.
Monitor and maintain existing SDC Security systems functionality with maximum up time.
Generate system reports for customers and to support internal SDC needs.
Lifecycle management of all physical security system endpoint devices.
Retrieve approved video footage as required for legal, law enforcement, or operational review.
Assist in managing all security-related vendors for installations, ongoing service, and repairs to ensure timelines are met.
Document all critical evolutions and lessons learned to ensure efficiency gains in processes.
Assist in developing SDC Security Systems End User Training Documents and Videos.
Provide remote commissioning support for new design builds and construction deliverables.
Provide support to SDC Compliance for SOC2 and PCI auditing initiatives.