Security Systems Technician

Private Label Staff•Hampton, VA

5d•Onsite

About The Position

We are seeking a Physical Security Systems Technician with practical Bosch video-surveillance experience to serve as the lead field technician for camera-system operations and maintenance. The role is intentionally field-focused: the technician will diagnose and correct camera and connectivity issues, support repairs and replacements, assist with security-system projects, and maintain reliable day-to-day operation of installed video infrastructure. Strong low-voltage cabling skills are highly desirable and can offset gaps in product-specific experience when the candidate has proven IP-camera and electronic-security troubleshooting ability.

Requirements

Three or more years of hands-on field experience with CCTV, IP video surveillance, electronic security systems, or closely related low-voltage systems.
Demonstrated ability to troubleshoot IP cameras and field devices from the physical layer through basic network connectivity, including Ethernet, PoE, addressing concepts, switch-port/link status, and device communication.
Experience installing, replacing, aiming, focusing, testing, and documenting fixed and PTZ cameras and associated mounts/housings.
Working knowledge of structured cabling practices, copper termination/testing, labeling, pathways, and telecommunications-room patching.
Ability to read floor plans, camera schedules, device lists, wiring diagrams, work orders, and manufacturer documentation.
Strong customer-service and documentation skills with the ability to work independently and escalate appropriately.
High school diploma or equivalent; technical school, apprenticeship, military electronics/security training, or equivalent field experience is acceptable in lieu of a degree.
Ability to satisfy customer onboarding, background suitability, badging, safety, and site-access requirements.
Must be able to obtain Public Trust Clearance.

Nice To Haves

Bosch BVMS Technical Certification or current Bosch Security and Safety Systems Academy training in BVMS, Bosch IP video, or related video products.
Hands-on experience with Bosch PTZ and fixed IP cameras, Video Recording Manager (VRM), BVMS Operator/Configuration Client, or Bosch recording appliances.
Prior experience working with Bosch technical support, firmware/configuration tools, device replacement procedures, and video-system commissioning.
Experience with other enterprise video platforms or camera manufacturers is valuable and will be considered transferable when paired with strong troubleshooting skills.
Experience with access-control, intrusion-detection, panic/duress, or other electronic security systems is a plus but is not required.
BICSI Installer 1, Installer 2 Copper, BICSI Technician, or equivalent low-voltage credential.
CompTIA Network+, Cisco networking fundamentals, or comparable practical IP-network training.
OSHA 10, lift certification, or other relevant field-safety training.
NICET electronic security/video credentials, ESA training, or equivalent manufacturer/security-industry certifications are beneficial but not mandatory.
Bosch experience strongly preferred.
Solid low-voltage installation and IP-network fundamentals.

Responsibilities

Provide field troubleshooting and operational maintenance for Bosch IP cameras, including fixed and PTZ devices, associated mounts/housings, power, network connectivity, and related video-system components.
Diagnose camera outages, intermittent video, poor image quality, PTZ/control problems, PoE/power faults, network-link issues, damaged cabling/connectors, device configuration issues, and other common field conditions.
Remove, repair/replace, reinstall, aim, focus, configure, and validate cameras and associated field hardware in accordance with approved work orders and manufacturer guidance.
Support Bosch Video Management System (BVMS) and related video-system activities at the field-technician level, including device discovery, basic configuration validation, recording/connectivity checks, alarm/event verification, and collection of diagnostic information for escalation.
Coordinate with management, customer security personnel, network staff, vendors, and Bosch technical support when faults extend beyond field-level repair or require software/server engineering.
Perform preventive maintenance inspections, condition assessments, cleaning, connection checks, firmware/configuration verification when authorized, and documentation of recurring or lifecycle-related issues.
Support security-camera projects including surveys, device replacement, relocations, new installations, camera coverage verification, commissioning, and post-installation testing.
Install and troubleshoot supporting low-voltage infrastructure such as Category 6/6A cabling, patch-panel and device-side terminations, PoE network connections, pathways, cable supports, labels, grounding/bonding, and equipment mounting.
Use common test tools to verify copper cabling, PoE/power, network link, and physical connectivity; isolate whether a failure is device, cabling, switch-port/power, configuration, or upstream-system related.
Maintain accurate ticket notes, device records, test results, serial/model information, maintenance history, photos, and as-built updates; identify parts/material requirements for corrective work.
Follow site safety, customer security, infection-control/occupied-facility procedures, and Federal facility access requirements.
Support scheduled after-hours maintenance or project work when required.