Physical Rehab Scheduling Technician

Memorial Healthcare•Owosso, MI

About The Position

The Physical Rehab Scheduling Technician works under the direct supervision of physical therapists, physical therapist assistants, occupational therapists, and speech therapists. The role supports daily office operations, including scheduling, record maintenance, billing, patient admission, and collection and processing of statistical and CQI/TQM data. The technician processes information required by outside contracts and may prepare patients for treatment and assist therapists with patient care. Staff are assigned to specific positions within the Physical Rehabilitation Department, cross-trained, and may cover other assignments based on departmental needs. The position contributes to the patient and family experience by providing service recognized as valuable to leadership and staff and by demonstrating an understanding of patient- and family-centered care. It requires professional, courteous interactions with patients, families, physicians, hospital personnel, and other internal and external customers. The technician must support patient safety, infection control, confidentiality, and the hospital’s mission, values, policies, and standards. The role includes administrative, scheduling, and patient-support duties. It may also involve transporting patients, helping with treatment activities such as gait training and transfers, cleaning treatment equipment, and maintaining treatment supplies. The position requires the ability to work in a fast-paced or stressful environment and to travel independently throughout the hospital, including accessing patients in confined spaces or around equipment.

Requirements

High school graduate or GED required.
Documented excellence in customer service.
Professional telephone and written communication skills required.
Word-processing and computer skills required.
Professional conduct with internal and external customers and a customer-satisfaction-oriented approach.
Excellent communication and grammar skills required.
Ability to interact with the public calmly and professionally.
Ability to adapt and maintain focus in fast-paced, changing, or stressful situations.
Ability to read and interpret documents such as policies, operating instructions, regulations, rules, and laws.
Ability to communicate receptively and expressively in English, verbally and in writing, with patients, families, and staff.
Ability to interact professionally, courteously, and tactfully with coworkers, hospital staff, administration, patients, physicians, the public, and other customers, including in written and electronic communications.
Ability to remain calm when facing adversity, communicate openly and tactfully, and work as a team member with a positive, cooperative, and motivated attitude.
Ability to motivate patients and interact effectively with patients, families, students, physicians, hospital staff, and others involved in patient care.
Ability to maintain a successful relationship with area high school personnel.
Physical ability to frequently stand, kneel, and crouch; move about, sit, climb stairs, and bend; frequently lift and carry up to 20 pounds; and potentially push, pull, or carry items weighing 20–100 pounds.
Vision sufficient for near and midrange acuity; ability to use hand and finger movements, handle or feel objects, use tools or equipment requiring reaching, and travel independently throughout the hospital.
Ability to access patients and families in spaces confined by space or equipment and to give and receive information through speaking and listening.
Proficiency with modern office, computer, and telephone equipment used by Memorial Healthcare.
Ability to perform manual therapy techniques and operate treatment and assessment equipment.
Ability to interpret assessment results, follow treatment plans, and evaluate patient responses to treatment.
Sufficient clinical knowledge of physical therapy principles to work with limited supervision by a physical therapist, on-site or by telecommunications.
Ability to access patient records and visually and auditorily monitor treatment and patient responses.
Tactile and proprioceptive skills sufficient for effective palpation and examination of patients.
Ability to demonstrate safe and effective equipment operation and application of treatment procedures.

Nice To Haves

Post-high-school courses in medical terminology and/or anatomy and physiology, or documented knowledge and experience.
Previous medical office, scheduling, insurance verification, and/or registration experience.
Knowledge of insurance, billing, and payment methods.
Demonstrated competency in physical therapy principles and techniques.

Responsibilities

Monitor daily office operations, including work schedules, patient scheduling, charts and records, billing, and referrals.
Monitor patient records and ensure documentation is complete and current for medical, legal, and billing purposes.
Establish needed computer procedures and use office computers efficiently.
Process and transmit information required by outside contracts, including billing logs, monthly charges, and service logs.
Delegate, supervise, and assist with reception, typing, filing, and dictation duties.
Demonstrate job-related patient-safety practices, support safe use of equipment and technology, and help reduce potential adverse patient occurrences.
Maintain the outpatient waiting list and apply established criteria to prioritize outpatient orders.
Follow infection-control and patient, staff, and life-safety procedures.
Schedule patients, obtain insurance authorizations, and verify benefit coverage.
Discharge patients and patient charts from the computer system.
Send notes to physicians for signature and monitor their return.
Gather information and update biweekly productivity reports.
Help manage staff PTO/SHO schedules and coordinate adequate staff coverage according to volume.
Collaborate with revenue cycle, patient registration, and information services on initiatives and projects addressing registration, revenue capture, and workflow.
Participate on department interview teams and provide the department manager with feedback on candidates.
Prepare daily inpatient transport and treatment schedules when necessary and direct volunteers or staff to help ensure patients are seen as ordered.
Assist PTs, PTAs, OTs, and COTAs with patient treatments, especially gait training and transfers.
Collect, process, and record statistical and CQI/TQM data.
Support hospital mission, vision, values, standards, policies, procedures, operating instructions, confidentiality statements, corporate compliance, customer service standards, and ethical behavior requirements.
Clean mats, parallel bars, and other treatment equipment.
Transport patients.
Help maintain adequate stocks of treatment supplies and materials.
Perform other duties as assigned.