Physical Measurements Support Engineer

Shimadzu Scientific Instruments•, MD

13d•$94,000 - $96,500•Hybrid

About The Position

Shimadzu Scientific Instruments is seeking a Physical Measurements Support Engineer to join our team and serve as a key technical resource supporting our Physical Measurements Product line. In this role, you will deliver both pre- and post-sales support, including hands-on instrument demonstrations, customer installations, application training, and basic troubleshooting. You’ll partner closely with regional sales and service teams to ensure customer success through a collaborative, solutions-focused approach.

Requirements

Bachelor’s degree in a physical science, material science, chemistry, mechanical engineering, or related field
At least 2 years of experience in field support of physical measurement instrumentation; UTM, Hardness testers, thermal analyzer, Particle size analyzers, X-Ray, NDI CT scanner, or similar products
Experience in training, application support, and physical measurement instrumentation such as testing machines, or similar products
Excellent communication and customer relations skills
Ability to travel within the assigned territory, including overnight stays as needed; and outside the local region for coverage and operational support
Ability to troubleshoot complex instrumentation issues and provide effective solutions

Responsibilities

Conduct technical demonstrations, installations, and customer trainings on hardware/software
Provide first-line customer support and issue resolution
Maintain and manage regional demonstration inventory
Collaborate with sales and service teams in a team-selling model
Support product line and regional leadership on various technical initiatives
Regular travel within the region, including overnight stays and air travel

Benefits

Day 1 Benefits
Competitive Salary
Matching 401K
Profit-Sharing Program
Clear pathways for Career, Leadership and Personal Development
Flexible Spending/Health Savings Accounts
Generous & Front-Loaded Paid Time Off Plan
Tuition Assistance Program for both graduate and undergraduate levels
Pet Insurance
optional Identity theft, legal pre-paid and critical care buy-up insurance benefits
generous company paid life insurance & short-term disability programs
Business casual Dress Attire & casual (jeans) Friday!
Employee Resource Groups
10 paid vacation days
8 paid personal days
8 paid scheduled holidays
3 paid floating holidays
short-term disability program
company car with a fuel card
company-paid cell phone