Physical Measurements Support Engineer

Shimadzu Scientific Instruments

1d•Hybrid

About The Position

Shimadzu Scientific Instruments is seeking a Physical Measurements Support Engineer to join our team and serve as a key technical resource supporting our Physical Measurements Product line. In this role, you will deliver both pre- and post-sales support, including hands-on instrument demonstrations, customer installations, application training, troubleshooting, and preventive maintenance for assigned product lines. You’ll partner closely with regional sales and service teams to ensure customer success through a collaborative, solutions-focused approach.

Requirements

Bachelor’s degree in a physical science, material science, chemistry, mechanical engineering, or related field
At least 2 years of experience in field support of physical measurement instrumentation; UTM, Hardness testers, thermal analyzer, Particle size analyzers, X-Ray, NDI CT scanner, or similar products
Experience in training, application support, and physical measurement instrumentation such as testing machines, or similar products
Excellent communication and customer relations skills
Ability to travel within the assigned territory, including overnight stays as needed; and outside the local region for coverage and operational support
Ability to troubleshoot complex instrumentation issues and provide effective solutions

Responsibilities

Conduct technical demonstrations, installations, and customer trainings on hardware/software
Provide first-line customer support and issue resolution
Maintain and manage regional demonstration inventory
Collaborate with sales and service teams in a team-selling model
Support product line and regional leadership on various technical initiatives
Regular travel within the region, including overnight stays and air travel