PHP Access Manager

Sheppard Pratt • Towson, MD

10h • $74,127 - $118,346 • Onsite

About The Position

The PHP Access Manager oversees all intake and referrals to all Partial Hospitalization Programs (PHP) on all Sheppard Pratt campuses. This role monitors and reports trends and issues that impact admissions and patient days. The manager builds and maintains effective relationships with area acute care hospitals and community referrers to facilitate admissions and transfers. The position ensures efficient intake processes, monitors referral trends, tracks capacity utilization, and produces actionable analytics to inform leadership strategy and operational improvements across access and care delivery services.

Requirements

• Bachelor's degree in Psychology, Social Work, or related field of study.
• Three years of related experience in crisis, emergency, or urgent care behavioral health with skills in program leadership; effective patient service access flow; mental health needs assessment; health insurance and plan coverage verifications.
• Must possess experience in written and verbal communication skills, the ability to compose correspondence and prepare clear, meaningful reports, knowledge of third-party insurance providers, policies, benefits and procedures, and proficiency using Microsoft Office software.

Nice To Haves

• Master’s degree preferred (Counseling, Social Work, Public Health, Public Administration).

Responsibilities

• Oversees all intake and referrals to all Partial Hospitalization Programs (PHP) on all Sheppard Pratt campuses.
• Monitors and reports trends and issues that impact admissions and patient days.
• Builds and maintains effective relationships with area acute care hospitals and community referrers to facilitate admissions and transfers.
• Ensures efficient intake processes, monitors referral trends, tracks capacity utilization, and produces actionable analytics to inform leadership strategy and operational improvements across access and care delivery services.

Benefits

• A commitment to professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation
• Comprehensive medical, dental and vision benefits for benefit eligible positions
• 403b retirement match
• Generous paid-time-off for benefit eligible positions
• Complimentary Employee Assistance Program (EAP)
• Generous mileage reimbursement program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level